- Providing agile project management support for a cross-functional functional team created for a POC to explore GCP capabilities for providing an improved Identity Resolution service to support retail and commercial customer analytics- Developing model performance reports and KPIs for the Identity Resolution POC to support strategic decisions on cloud migration for Identity Resolution services- Managed scope, timeline, and testing strategy for open-source data catalog tool evaluation… Show more - Providing agile project management support for a cross-functional functional team created for a POC to explore GCP capabilities for providing an improved Identity Resolution service to support retail and commercial customer analytics- Developing model performance reports and KPIs for the Identity Resolution POC to support strategic decisions on cloud migration for Identity Resolution services- Managed scope, timeline, and testing strategy for open-source data catalog tool evaluation, shared findings with top-level management to support metadata management strategy Show less

Developed and managed relationships with top vendors in metadata management during evaluation to support executive strategy and purchase decisions

- Coordinated cross-functionally on the Data Factory Catalog access request process for a 50% reduction in turnaround- Defined training strategy and developed documentation for Data Factory Catalog users with various levels of technical ability to enable large-scale self-service cataloging of data and metadata- Developed and managed communication strategy for Data Discovery tools and processes available to data users across Ford including email and survey feedback processes, 1 on 1… Show more - Coordinated cross-functionally on the Data Factory Catalog access request process for a 50% reduction in turnaround- Defined training strategy and developed documentation for Data Factory Catalog users with various levels of technical ability to enable large-scale self-service cataloging of data and metadata- Developed and managed communication strategy for Data Discovery tools and processes available to data users across Ford including email and survey feedback processes, 1 on 1 troubleshooting, and FAQs to provide an improved user support experience and identify future improvements Show less

Managed objectives for core Salesforce team responsible for business analysis, development, and system administration of BCBSM Salesforce

- Prepared reports and provided regular updates on call center certification survey results to commercial clients on insights to improve satisfaction for their customers- Provided analysis for the 2020 U.S. Vehicle Dependability Study which provides detailed information on problems experienced with 2017 model-year vehicles to provide automakers with actionable insights on quality

Analyzed customer data on the impact of FordPass Rewards on customer loyalty, insights on the impact of rewards on return business for dealerships presented to customer experience and dealer relations experts to drive adoption of FordPass Rewards