 Answering telephone calls and handling queries Using a variety of Microsoft packages Managing databases Implementing and maintaining procedures/administrative systems Liaising with staff, suppliers and clients Preparing correspondence on the Director's behalf  Commissioning work on the Directors behalf Liaising with clients  Managing the Directors electronic diary, booking meetings  Organising travel Writing minutes Taking dictation  Planning organising and managing events  Managing a budget Conducting research on the internet Writing reports, executive summaries and newsletters Preparing presentations  Preparing papers for meetings  Managing and reviewing filing and office systems  Typing documents  Sourcing and ordering stationery and office equipment  Managing projects Quotes Invoicing

 IT Support for African Bank Branches Log calls to the IT department Assisting with applications in a queue for too long. Advising branch consultants on how to capture an application correctly.