Celeste Hendricks Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

The APT Travel Group has a long and proud history. From humble beginnings that date back to 1927, the APT Travel Group today 90\5 years on is a global business with an extensive portfolio of touring and cruising brands.The brands of the APT Travel Group include APT, Travelmarvel, Captain’s Choice, TravelGlo and Botanica. As Australia’s largest locally owned tour company and most awarded, it maintains an unparalleled commitment to innovation in defining what travel means, not only in Australia but the world.As a Product & Ops' Exec I contribute to the company's overall goals through: - Specialising in Small Ship Coastal Cruising in Europe – full & part charters - Collaboration and communication with third party suppliers; ie, hospitality vendors, hotels, day touring operators_ brochure production, inventory management- Collaboration with overseas operations department to ensure itineraries are executed per company standard, as well as input on logistics of the itinerary- Tour set up and answering questions from our customer facing departments - Set up and operational troubleshooting - Destination research & competitor analysis - Commercial & marketing input- Brochure production input - Inventory management input

Melbourne, Victoria, Australia

- The on road delivery of APT and Travelmarvel brands across Australia - Operational support for up to 10 tour directors at a time (varied depending on season)- Creation of ideation reports including customer feedback, delivery scores and tour director comments - Crew training, briefing and debriefing - Crew rostering - Collaboration with Product department to ensure itineraries are executed per company standard, as well as input on logistics of the itinerary - Collaboration and communication with third party suppliers; ie, coach suppliers, hospitality vendors, hotels, day touring operators- On tour crisis management - On road App support - Collaboration with Customer Relations department - Managing crew travel including accomodation and flight bookings - Management of team inbox for any inquiries -After hours emergency support

Melbourne, Australia

Assisting with the set up, coordination and operation of a fleet of Small Ships throughout Europe, Japan, New Zealand and Australia.Specialising in brochure production, inventory management, tour series set up, and supplier contracting.

Melbourne, Australia

Supporting the reservation team as an assistant team leader. Responsibilities included booking checks, taking escalated calls, conflict resolution, and training and support of staff

Melbourne, Australia

Assisting the reservations team with difficult airfare itineraries, enquires, managing schedule changes and training of staff

Auckland, New Zealand

3 months placement in our Auckland based NZ operations team

Melbourne

Retail Reservations Consultant servicing our trade partners within the industry - selling both APT and Travelmarvel land tours and cruises

Melbourne, Australia

Diploma Of Business

Diploma Of Travel And Tourism

Diploma Of Event Management

Certificate Iv In Small Business Management