Celeste M. Email & Phone Number

Lawrenceville, Ga

Provide an extraordinary customer experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals. • Identify the root cause of the client’s software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues. • Identify additional opportunities to benefit the customer's business needs. • Document each customer contact using contact tracking systems in a clear, concise, and understandable format.• Escalate unresolved customer issues with all pertinent information included, to appropriate resources

Covington, Ga

Managed day to day baking duties for cookies and cake orders which requires the ability to inspect and decorate baked goods paying special attention to detail and having a keen eye for presentation. Maintain clean sanitized environment, address clients, and tracking of inventory. • Pursued lifelong passion for baking exceptional cakes, cookies, and desserts• Generated cash flow by selling baked goods and reinvested profits in products, inventory and advertising • Established lasting and friendly relationships with clients by ensuring high quality customer service• Invoicing customers on sold items• Packing and delivering products in timely manner• Bookkeeping• Office365 Word and Excel

Greater Atlanta Area

As a Help Desk Representative I remained a top call resolution technician in multiple Client Resolution/Help Desk Center areas Highly successful in identifying production issues and enacted resolutions through effective communication and coordination between IT technicians, outside vendors, and end usersSkilled at listening to understand pending issues, and proven ability to communicate effectively, coordinate solutionsExperienced in training users during their use of various operating systems and software. Successful results improving productivity through identifying resolutions to key tracking mechanisms in call tracking applications.

Auburn Hills, Mi

Supporting Windows OS 8 and 10, Active Directory, and MS Office environment which included:-Assessing the needs of clients and respond appropriately-Software Troubleshooting-Resolve hardware and software problems-Identify and/or diagnose problems with WAN, routers, and circuits, VPN-Coordinate problem resolutions between ouside vendors, technical representatives, and end-users-Identify sources and trends of technical problems and recommend documentation to captureworkarounds/solutions

Livonia, Mi

• Performed hardware and software configurations, provided system failure analysis, and delivered recovery recommendations for future incidents. • Responded to situations where standard procedures failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.