Celeste Parrish Email & Phone Number

United States

Forecast Analyst is data driven and understands the ins and outs of modeling. This role is a key part of the Sales Organization, being responsible for analyzing historical call volumes and using this data with inputs from other business functions as well as broader market factors to project future volume and capacity needs of the business, driving overall Sales performance. This role is detail oriented, highly analytical, requires super communication and time management skills, and enjoys working with high-performing teams to drive results. As the Forecaster there is opportunity to identify and analyze trends, and solve business problems in a high performing team environment working closely with senior Sales leadership, and playing a pivotal role in driving rapid growth of the A Place for Mom.

Lake Mary, Florida, United States

Metric Engineering hired me to lead a team of 5 Data Collection Technicians. I direct daily operations – scheduling, employee development, and job rotations. Coordinating with vendors, directing project scheduling, and overseeing inventory and equipment management are critical to my role as Data Collection Manager.

Orlando, Florida, United States

Stepping into the role as Manager, I made immediate impacts by optimizing intraday support during non-peak seasons, saving the department $11,600. I was rapidly promoted from Intraday Supervisor to a role of increased responsibility, leading a 13-person team. Effectively forecasting workload, managing schedules, and providing up-to-the-minute service level analysis, I accomplished business objectives by optimizing operational productivity. I cut the time to re-skill and schedule agents by 40% from five to three hours daily.I was trusted to execute a large-scale project, migrating 800+ employees from NICE IEX/Avaya CMS to Genesys Platform. I enhanced forecasting by applying the error analysis technique. I maximized performance levels for five business units with varying operational requirements—patient care, private insurance, federal insurance, pharmacy, and special handling units. I devised recovery plans by scrutinizing daily, monthly, and interval metrics, ensuring service level goals were achieved.

Apopka, Florida, United States

Apopka, Florida, United States

I was trusted to guide 100s of employees on policy and processes, achieving the highest level of operational support for internal business partners and external customers. Ensuring data integrity during a comprehensive overhaul of the legacy system and implementing the new platform was a critical component of my success at CenturyLink. I successfully identified and resolved phone and data connectivity errors for company-supported systems and platforms. I also implemented troubleshooting solutions to resolve technical issues.

Bachelor Of Science - Bs, Business And Information Management

Associate Of Science - As, Business Administration And Management, General