Ruth Mitchell Email & Phone Number

Hagerstown, Maryland

Westminster, Maryland

• Greet prospective residents and families; respond to inquiries and conduct personal visits as needed• Make follow-up calls to prospective residents to maintain contact as they work through their decision making process• Maintain data in the Yardi lead base system, ensuring that appropriate information is updated timely and in appropriate detail• Coordinate the move-in process for new residents and serve as liaison between residents, families, community associates, internal departments and a variety of third parties such as moving companies• Prepare, update, maintain and order collateral materials such as sales brochure packets, move-in guides and other marketing materials• Process department invoices using Payscan• Interact with community professionals through different outreach

Baltimore, Maryland

• Answer and direct phone calls daily• Partner with clients to determine event budgets and ask qualifying questions to understand event needs• Act as liaison between clients and Event Managers, assisting with space adjustments and Event Order changes• Communicate revisions appropriately to both Event Managers and Event Operations teams• Generate daily reports and execute tasks such as tracking department goals, creating Event Order packets, rooming lists, purchase orders, Pre-Convention packets and Event Satisfaction Survey tracking and reports• Up-sell additional meeting space and forecast sleeping rooms• Manage group room block and small corporate and social events, in-house meetings and events• Actualize sleeping room and catering revenue for all groups post-event• Review group bills and make appropriate adjustments with accounting department

Baltimore, Maryland

• Resolve event situations to the guest’s satisfaction using my problem solving, interpersonal and empowerment skills• Assist meeting planners in communications with all departments within the hotel• Verify all Event Operations functions (Event Services, Banquets, Audio Visual) to ensure accurate set up, taking corrective actions if required• Effectively communicate last-minute changes to relevant Event Operations staff• Make and distribute reader boards and signage for all events• Engage directly with guests and direct them to meeting rooms (Red Coat Program) & act as point of contact between guests and the hotel• Attend pre-conventions meetings and provide daily feedback from clients to all departments involved• Identify potential challenges and create innovative solutions

Baltimore, Maryland

• Prepare meeting rooms for functions• Ensure rooms were correctly set up and functions took place on time• Serve guests food and beverage• Replenish stations, buffets