Ruth Mitchell Email & Phone Number

Hagerstown, Maryland

Westminster, Maryland

• Greet prospective residents and families; respond to inquiries and conduct personal visits as needed
• Make follow-up calls to prospective residents to maintain contact as they work through their decision making process
• Maintain data in the Yardi lead base system, ensuring that appropriate information is updated timely and in appropriate detail
• Coordinate the move-in process for new residents and serve as liaison between residents, families, community associates, internal departments and a variety of third parties such as moving companies
• Prepare, update, maintain and order collateral materials such as sales brochure packets, move-in guides and other marketing materials
• Process department invoices using Payscan

Baltimore, Maryland

• Answer and direct phone calls daily
• Partner with clients to determine event budgets and ask qualifying questions to understand event needs
• Act as liaison between clients and Event Managers, assisting with space adjustments and Event Order changes
• Communicate revisions appropriately to both Event Managers and Event Operations teams
• Generate daily reports and execute tasks such as tracking department goals, creating Event Order packets, rooming lists, purchase orders, Pre-Convention packets and Event Satisfaction Survey tracking and reports
• Up-sell additional meeting space and forecast sleeping rooms

Baltimore, Maryland

• Resolve event situations to the guest’s satisfaction using my problem solving, interpersonal and empowerment skills
• Assist meeting planners in communications with all departments within the hotel
• Verify all Event Operations functions (Event Services, Banquets, Audio Visual) to ensure accurate set up, taking corrective actions if required
• Effectively communicate last-minute changes to relevant Event Operations staff
• Make and distribute reader boards and signage for all events
• Engage directly with guests and direct them to meeting rooms (Red Coat Program) & act as point of contact between guests and the hotel

Baltimore, Maryland

• Prepare meeting rooms for functions
• Ensure rooms were correctly set up and functions took place on time
• Serve guests food and beverage
• Replenish stations, buffets