Celeste Pham Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Establishing and leading a talented team of designers (Service Design, UX, UI), research and Voice of Customer practitioners for Aware Super. This practice helps teams at Aware to listen to our members, understand what matters most to them and design better products, services and experiences.

Sydney, Nsw, Au

Established the Service Design capability at Aware Super to create exceptional experiences and services that drive positive member outcomes, and advocating for human-centred ways of working across the fund.

Sydney, New South Wales, Au

Acting role as Manager of the Design Centre, supporting a talented team to design and deliver exceptional customer experiences, products and services across the business.

Sydney, New South Wales, Au

My role focuses on leading human centred design activities and working in multidisciplinary teams (e.g. technology, product, business, data, marketing) to create leading experiences for IAG’s customers and people. My work includes:- Reimagining the experience of buying and renewing general insurance to drive better outcomes for customers and growth for the business- Embedding a customer-led approach to unlocking the value of emerging technology solutions for IAG- Defining and validating future state customer value propositions

Sydney, New South Wales, Au

Sydney, Nsw, Au

My role as a Senior Designer focused on taking a human centred approach to solving problems, working with clients to improve the outcomes for the people they serve and link this to business value. My time at Meld involved leading the design team across various projects, through to coaching clients and conducting business development activities.

Usa, Us

My experience as a Senior Consultant in the Strategy and Innovation team included leading projects with ethnographic customer research, concepting/prototyping new offerings with customers, experience design, service design and digital strategy. I also coached project teams and clients to build empathy with customers and embed human centred design into the work they do - focusing on creating value for both customers and the organisation. I worked on engagements across a number of industries including Retail Banking, Wealth Management, Insurance, Superannuation, Higher Education, Retail, B2B and Government.

Usa, Us

Usa, Us

North Sydney, Nsw, Au

North Sydney, Nsw, Au

As a Data Analyst and Digital Strategist, my dual role involved the following responsibilities:- Web analytics: Managing and optimising website and campaign reporting for a number of brands including Beer & Alcohol, Automotive, FMCG and Financial Services clients- Social analytics: Managing and optimising social media activity across Facebook, Instagram, YouTube and Twitter for a number of brands including Beer & Wine, Automotive, FMCG and Financial Services clients- Digital strategy: Supporting the team with the development of a direct-to-consumer digital strategy for a Large Australian Beer & Wine Company- Content strategy: Conducting content gap analysis and development of personalised content and digital marketing campaigns for key customer segments for a Large Australian Beer & Wine Company

Bachelor Of Commerce (B.Com.), Marketing & Business Information Systems

Bachelor Of Arts (B.A.), Digital Cultures & French Studies