Celeste Pham Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Accountable for closing customer inquiries regarding Social Media products/services, customer's accounts and provide additional clarifications as requested by customers;- Provided the highest level of customer service to existing and new customers via live chats, emails and calls to achieve the company's commercial objectives.- Responsible for adding/updating/reviewing rich media functionality in Ads.- Handled cases, phone calls and emails by Salesforce with over 95% QA's score, 99% timely turn time, and 100% CSAT rating.- Completed JUMP course * Jump is the internal promotion preparation program that enables you to prepare for your desired future career in Teleperformance.Technologies: Salesforce, Microsoft 365, BMS (ERP) and more than 10 other internal tools.

Ho Chi Minh City, Vietnam

- Built and formed YECC - a startup company specializing in immigration and study abroad from internal procedure to product materials. - Expanded from 5 oversea partners to more than 100 ones.- Achieved Visa application success rate 100%.- Hosted recurring meetings with Key Partners to update information related to Partner's policies, knowledge, process, tuition fee, then suggest solutions to meet the company's KPIs.- Designed and hosted Event to achieve team's KPIs in Quarter I, 2021Technologies: Microsoft 365, ApplyBoard

Ho Chi Minh City, Vietnam

-Proactively supervised customer's contract end-to-end by coordinating work, managing timelines, guiding document preparation, and motivating customers to ensure on-time completion.

Certificate - Business Analysis Foundation, Business Analysis

Activities and Societies: Output: Build the Order Management System for Vietnamese Restaurant in Australia Course achieved: - UI/UX.

Bachelor'S Degree, Sales Administration