Customer Journey and Experience Enhancement (Unified/ Pan Dell Search):o Act as the primary SME for understanding customer journeys, personas, user problems, and defining product and content use cases across shop, learn and support. o Sounding board for validating assumptions and insights related to the Search experience in Premier.o Part of core team for Unified search: Actively participate in design discussions and collaborate with the core team to develop a Unified Search Experience.o Provide basic Premier analytics to support decision-making and prioritization.o Facilitate connections with other SMEs as needed for comprehensive insights.

Lead in managing SFDC chat experiences partnering closely with another leader within Dell Technologies Online Experience org as a dotted-line team lead.Focus Area: Driving the strategy for Premier B2B Collaboration• Increase Premier Chat engagement per visit growth• Increase E-Revenue enablement/lift from Chat landing at xx bps over non-Chat Premier Customers• Premier Advisor agent productivity improvement

•Owns the scoping, project management, and implementation of sales programs, process changes, and tools•Ensures projects and programs are achieved within established timelines and within budget•Owns program, project, and tool implementation across all relevant functions, establishing cross-functional core team to deliver on project milestones and deliverables•Partners across multiple functions internal and external to Dell, managing outside vendors to established agreements (where applicable)•Provides regular updates on all projects across various communication platforms on a regular basis

Launch $60M Go to Market Global Partner Relationship via procurement/marketing and distribution channelsCreated $300K Marketing Plan to enable sales to meet their target goals via training initiatives, lead generation campaigns and contest modelsLeverage sales experience to negotiate commercial & public bid proposals to include new Quest solutions within corporate and state/local government IT road-map plans where Dell would be the provider

Strategic relationship management: Leverage, internalize, and influence partner programsSales Enablement: Facilitate training on Partner products, processes, programs, and announcements to all salesMaximize profitability: Be aware of, and aid the procurement team in partner negotiations around rebate/pricing/distribution

Leverage Dell Financial Services, Dell Contracts & Bids Desk to execute net new Microsoft Products & Services Agreement.Work diligently with the Microsoft Account Executives for cloud discussions as customer seek to maximize their hybrid on premise and cloud environment Aid 15 teammates with knowledge and training of new product releases and migration information

• Territory focus - higher education for State University of New York • Converted over one hundred net new Adobe Creative Cloud opportunities • Training and development coach for 5 new team members on how to maximize value propositions within the public sector• Collaborated with Symantec to work with SUNY at Buffalo to finalized on time security renewal for $91,000.32 • Worked with Microsoft Account Executive, Microsoft Licensing Specialist and University of Rochester to reduce complexities within the universities IT infrastructure, resulting in establishing an $39,000 Enrollment for Education Solutions Agreement for the next 3 years

#IamRemarkable is an initiative empowering women and underrepresented groups to speak openly about their accomplishments in the workplace and beyond, thereby breaking modesty norms and glass ceilings.As a facilitator my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.To learn more and join the initiative visit: g.co/IamRemarkable

•Regularly engage Software & Infrastructure Representatives to leverage volume licensing within the small and mid-market accounts for CO, NM & UT•Deliver customized proposals identifying key valued added solutions for which volume licensing program would work best in the customer’s environment•Work closely with Microsoft Account Team in which to leverage best business practices for customers with Enterprise Agreements•Conduct a 30/60/90 day engagement with customers who have an existing Enterprise Agreement to ensure they are utilizing their software assurance benefits.•Perform remote access training with customers via Lync and/or WebEx to assist in navigating the Microsoft Volume Licensing Center site

•Directly responsible for the day to day interactions with over 200+ customers, ensuring software quotation accuracy while providing value added solutions within their software environment•Working closely with vendors, marketing and product administrators to fully understanding licensing and pricing structure within our state contract guidelines.

•Directly responsible for administering an applicant's schedule throughout their time as an Abbott employment candidate•Contacting candidates, negotiating dates, booking flights and hotels and ensuring transportation is available to meet interview requirements•Provide assurance that all designated status changes per policy and standard are accurately entered into the Hiresystems/Brassring system

Assist eight department faculty members in their daily preparation for university business and future class lecture materials.Handle confidential documents for department members and faculty regarding student progress within the College of Education & Human Services.Assist secretarial staff with clerical duties within the office: errands, filing, photocopying, mail distribution and faxing of documents.

•Verified over 2000 new hire employee eligibility documents based on INS requirements.•Complied instructions for future employees to complete orientation paperwork.•Alternated presenting orientation information; Mondays for new employees in the Lake County area.

Assisted nine department faculty members by inputting grades through Microsoft Excel for current students taking their respective class.Supported in processing paperwork for current student teachers seeking completion of their programs.Maintained confidential documentation for approximately 640 Fall & Spring student teacher files.