Celeste Wright Email & Phone Number

United States

United States

- Demonstrated excellence as a Collections Specialist II within a dynamic call center environment, consistently ranking within the Top 10% of peers and securing the #1 collector position across 6 geographically dispersed work centers in 2022/2023/2024.- Strategically employs skip tracing, outbound/inbound calls, and check by phone methods to recover $350K-500K monthly, showcasing adept multi-tasking skills and adaptability to fast-paced call center dynamics.- Thrived in 100% remote and hybrid work settings, seamlessly transitioning between modes while ensuring consistent customer service excellence.- Display exceptional problem-solving capabilities by effectively managing and resolving customer issues, contributing to high levels of customer satisfaction and retention.- Collaborated closely with team members to address challenges, share best practices, and contribute to a positive team culture that fosters success.- Skillfully leverage key skills in negotiation, persuasive communication, and issue resolution to consistently exceed liquidation targets and ensure compliance with company policies.

United States

- Excelled as a Collections Specialist at JP Morgan Chase Bank, securing payments from low-prime credit card accounts 6 months past due through persuasive communication and tailored account reconciliation options.- Consistently achieved placement in the Top 10% of collections specialists, demonstrating a commitment to results-driven performance and customer-focused solutions.- Led in decision-making by exceeding liquidation targets and offering creative solutions to reconcile accounts, aligning with customer needs and management goals.- Navigated complex collection calls with a strong focus on issue resolution, upholding professionalism and compliance standards while delivering exceptional customer experiences.- Fostered collaborative teamwork by working closely with colleagues to address challenges, contribute to process improvements, and share best practices.- Showcased adeptness in problem-solving, verbal communications, and multi-tasking, contributing to a positive and productive call center environment.