Responsible for general operations, strategic planning, fundraising, program outcomes and community relationships for New Directions Career Center, a workforce development nonprofit dedicated to serving women in the central Ohio region.

Responsible for leadership of all fundraising, grant management, corporate partnerships, marketing, communications and events.

Led Women’s Leadership Council (WLC) affinity group and manages E3 (Educate, Empowerand Elevate) program that assists low to moderate-income working women to achieve financialstability for themselves and their familiesLed multiple major contributor affinity groups ($5K and $10K+ annual gift levels)Developed growth strategies to engage and exceed financial targets. Total portfolio revenue $4.4MM with $450K+ specifically to fund E3 programAdvanced donor engagement by developing and executing a year-round action plan for buildingand maintaining relationships with existing and prospective donors, consisting of over 1000passionate financial contributors in Central OhioManaged (4) Executive Committees of senior stakeholders across the communityDesigned and developed corporate partnership initiative with multiple large corporate partners toprovide mutually-beneficial training and employment opportunities for program membersLed Digital Marketing & Social Media strategy for program recruitment, reporting and educationDirected development of all traditional and digital media contentDeveloped robust annual calendar of events for recruitment and stewardshipManaged overall E3 program budget and determines distribution of funds to partner agenciesResponsible for negotiation and performance of E3 program management annual agreement withexternal agency partnersManaged internal staff members and directly responsible for three external direct service partners

Performance-based promotion to Senior Relationship ManagerPromoted to Director two months later

Successfully managed corporate portfolio exceeding $4 MM in annual revenueLed development of organization-wide Legal Strategy to increase revenue from the legal community in ColumbusEffectively managed executive-level volunteers in corporate annual giving campaignsDeveloped and managed robust annual portfolio goal-setting process and calendar of marketing lead generation eventsManaged and mentored professional Sponsored Executives during peak campaign seasonsActively engaged and advised corporate partners in year-round philanthropy strategy

Campaign management, fundraising strategy development for ~ 40 clients Resource development, public speaking, client engagement and project managementServed as information resource for clients, donors and agenciesServed as judge for annual Celebration of Excellence Campaign (2009)

Board position to develop new strategies for volunteerism across central OhioDeveloped strategies around skills-based volunteerism, individual and corporate engagement opportunities (which led to online resource to connect agencies to donors/volunteers)

Managed engagement of corporate engagement volunteer activities

Manager of technical support contact center for Internet Online Service Provider – 4 managerial direct reports/total span of control over 80 FTE. Maintained contact quality assurance, schedule forecasting, training, professional coaching and developmentSupervisor in customer care/dispute resolution organization for major private label credit card issuing operation (industries supported – retail, medical, airline, online/e-commerce)Supervisor in new customer acquisition organization (private label credit card) – maintained regulatory compliance and service levels for retail-focused credit programsSpecialist in schedule management – led facility project to automate schedule management process for major call center operation including vendor evaluation and selection Managed recruitment, candidate interviews and selectionPerformed new associate and recurrent/ongoing training, mentoring/coaching follow up and performance evaluation process for financial and technical groups