Partnered and managed, 200-300 international and national, clients from different backgrounds and ages to establish personalized action plans that were based on individual goals to best fit their health journey and lead to sustainable health-related behavior change. Focused on areas such as nutrition, physical activity, stress management, and other aspects of health. Effectively managed time to coach daily, document, and track progress through regular follow-ups, check-ins, and evaluations. In addition, committed to continuous learning and maintaining up-to-date knowledge in the health and wellness field individually and collaboratively.▪Successfully adapted to a fast paced startup culture to promote customer satisfaction, engagement, and retention through high-quality coaching and providing customer service through the Noom app.▪Proactively utilized coaching tactics to explore behavior change and ambivalence - motivational interviewing, and OARS – Open ended questions, Affirmations, Reflections, Summaries.▪Actively participated in multiple protocol and skills-enhancing trainings.▪Key role in promoting, teaching, and supporting coaching efficiency amongst peers to accomplish performance metrics/standards. Administered complex interactions with clients and recognizing where guidance is needed.▪Coached through a holistic lens, leveraging different features of the program (content, app features, and other coached specialties). Advancing from surpassing the level 2 coach to achieving a 90% mastery of the highest level 3 coach.

Working pleasantly and professionally with sales teams and management to ensure daily operations at sunglass boutique with a strong focus on sales and customer service. Continuous learning of the latest trends, product knowledge, and company resources. Proactively answered telephone calls to provide information regarding merchandise and policies. Exhibited skills in cash handling and daily profit deposits.