Celeste Olson Email and Phone Number
Celeste Olson work email
- Valid
- Valid
- Valid
Celeste Olson personal email
I have spent my career at the intersection of business and technology and have a passion for bridging the gap between users and IT. As a trusted business partner, I enable users around the globe to drive business growth and engage customers. Never content to just fix things and move on, I have a knack for figuring out root cause and preventing future occurrences. One of the things I love about Salesforce.com is the flexibility to find creative solutions with the click of a button.My goal is to continue to expand my Salesforce.com and Force.com knowledge and expertise, through hands-on experience, collaboration with other Salesforce.com professionals and certification.
-
Lead Business Systems AnalystThomson Reuters May 2015 - PresentRemote/Home OfficeI am currently a technical business analyst for the Go-to-Market value stream within Thomson Reuter's Commercial Engineering organization. In this role, I am responsible for:-Translating user requirements to design solutions that meet business needs-Resolving complex issues requiring accurate evaluation of contributing factors and potential solutions-Working effectively in a highly-matrixed, global work environment -
Systems AnalystThomson Reuters 2011 - 2015Remote/Home OfficeSupported & administered multiple instances of Salesforce.com, with a user base of over 15,000 global employees. Configured changes to objects, profiles, fields, page layouts, managed system security and created/modified workflow business rules.• Established and implemented best practices for system administration, maintenance and security; stayed current with Salesforce releases and corresponding documentation. • Provided guidance and work direction to analysts; ensured effective and accurate tracking of maintenance and change requests• Developed and maintained relationships with business partners; liaison between the end user community and the technology development team; partnered with business support teams to prioritize requests.Accomplishments• Led implementation of enterprise security controls across all Salesforce.com orgs, reducing potential for malicious attacks and security breaches.• Analyzed, standardized and simplified system administration and configuration processes, resulting in faster turnaround time and better quality metrics reports.
-
Crm Support LeadThomson Reuters 2004 - 2011Thomson Reuters - Eagan, MnManaged business analysis and end user support, requirements and testing for Customer Relationship Management tools (Salesforce.com and Siebel Sales). • Created business analysis/requirements processes including standardized requirements, functional specifications documentation and user/system test plans and execution; developed matrixes for testing new functionality to ensure that requirements were met. • Led support team through CRM implementations, including user/system administration, participation in user training sessions and communication regarding ongoing end user support processes.• Developed and led user acceptance testing; provided onsite expertise during initial roll-outs; defined support requirements and executed production support plans.Accomplishments• Successfully migrated 4,000+ users from Siebel Sales to Salesforce.com• Functional lead for several Siebel Sales deployments; partnered with business divisions to elicit requirements, facilitated the transition of requests from pipeline to delivery; coordinated system and user acceptance testing; worked onsite with businesses during initial rollouts; managed hyper-care support.
-
Senior Project ManagerWest Group 2002 - 2004Independently directed and executed activities for the office the Chief Technology Officer. Responsibilities included the preparation of quarterly and mid-year operations reviews, budget planning and reporting, planning executive meetings and coordination of strategic communication.
-
Service ManagerWest Publishing 1998 - 2002Managed support services for customer operations, including workforce management, data analysis and reporting, project management, business systems support, document imaging and administrative services. Financial responsibility included two cost centers and management of capital planning and purchases for the organization. This position was responsible for managing direct reports and providing operational support for 300+ service representatives.In addition to Service Manager responsibilities, I was also project lead for SAP security role development and deployment; lead business analyst for Customer Interaction Center development; created and implemented system testing, change management, training and system support plan. Worked across the organization to assure individual department system needs and requirements were met, while meeting overall organizational business objectives.
Celeste Olson Skills
Celeste Olson Education Details
-
Summa Cum Laude
Frequently Asked Questions about Celeste Olson
What company does Celeste Olson work for?
Celeste Olson works for Thomson Reuters
What is Celeste Olson's role at the current company?
Celeste Olson's current role is Salesforce.com Certified Administrator/Certified Salesforce.com Business Analyst.
What is Celeste Olson's email address?
Celeste Olson's email address is ca****@****ast.net
What schools did Celeste Olson attend?
Celeste Olson attended Augsburg College.
What skills is Celeste Olson known for?
Celeste Olson has skills like Salesforce.com Certified Administrator, System Configuration, Salesforce.com, Application Support Management, Business Analysis, Requirements Analysis, Software Project Management, Salesforce.com Administration, Requirements Gathering, Sharepoint, Agile Methodologies, Data Analysis.
Who are Celeste Olson's colleagues?
Celeste Olson's colleagues are Matt Engstrom, Archana Dahiya, Chandrashekar Ural, Carole Caangay, Ravi Varma, Daniel Hennes, Noel Palangchao.
Not the Celeste Olson you were looking for?
-
Celeste Olson
Shelton, Wa1magnoliabank.com -
1countryplacemortgage.com -
1gmail.com -
2troongolf.com, troon.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial