Celestine Na Email & Phone Number

Perth, Western Australia, Australia

Australia

Reporting to the Outlet Supervisor, appointed to provide food and beverage service and assistance.• Collaborated with team members in a fast-paced environment• Cross-trained across a variety of roles within the food services including food preparation, table serving, retail food patronage, handling of POS system

Perth, Western Australia, Australia

Reporting to the Site Manager, contracted from Randstad to carry out high-level data entry work.• Archived over 10,000 classified documents, image digitalizing, and data entry• Carried out high-level document processing, scanning, file management for secure disposal• Proven ability to produce high quality work with meticulous attention to detail processing hospital records, DEFES documents, law firm documentation and engineering drawing records

Perth, Western Australia, Australia

Reporting to the Store Manager, volunteered to help with general store service and maintenance.• Managed cashier and POS system, providing friendly customer service and assistance to ensure overall store cleanliness, maintenance and window display inventory• Collaborated with other volunteers to ensure all safety standards are met

Perth, Western Australia, Australia

Reporting to the Postal Vote Project Lead, contracted to carry out high-level data entry work.• Verified over 500,000 WA election postal votes using data base application• Worked collaboratively with various teams to ensure accurate matching of postal voters’ data• Entered data into systems, double checking accuracy of name, address and voting district

Reporting to the Head of CX, appointed to design English-Malay chatbot conversation flow for maintenance and servicing communication for Petronas Petrol Station Maintenance Project.• Designed chatbot flow prototype for project pitching and demo• Collaborated with NLP Engineers to carry out A/B testing, investigations of problems associated with bilingual user experience including data and failure analysis• Provided copywriting clarity advice to assist in decision-making for product development

Kuala Lumpur, Malaysia

Reporting to the Conversational-UX Design Team Lead, assigned to design conversation flows for RinggitPlus.• Created contextually-rich conversations for various financial personas and products• Collaborated with developer and product teams for chatbot design and migration• Wrote orientation documentation for Conversational Copywriter for Tech team, highlighting chatbot’s tones and voices• Provided weekly progress reporting for copywriting team, providing updated work progress and issues• Optimised chatbot performance using chatbot error reports, testing, user transcripts and campaign performance• Spearheaded a Travel Credit Card cross selling campaign which increased sales of travel credit cards and client partnership with banks

Kuala Lumpur, Malaysia

Reporting to the Creative Director, appointed to create content for all company assets, be the go-to person for any English content.• Created monthly B2B Electronic Direct Mail (EDM) content reaching 300 SME audience• Wrote micro copies for consumer loyalty app - YOLA• Collaborated with creative and sales team to create marketing campaign materials in English, Chinese and Malay language• Provided market research data, organised information to assist business team with sales pitches and project presentations• Utilised small budget to create marketing campaign for digital workshops, working closely with client outreach team for direct telemarketing, venue booking and speaker arrangements

Reporting to the Head of Content & Channel Management, appointed to create content for all business collaterals including FABSPY Ink online magazine, FABSPY.com multi-label lifestyle clothing store and all ecommerce clientele.• Wrote creative content and social media posts for FABSPY.com that houses local fashion and international streetwear brands• Scouted trendy brands, artists and influencers for FABSPY Ink feature articles, followed with interviews and blog writing• Wrote content for ecommerce stores featured on online marketplaces like Zalora.com, Lazada.com and 11Street.com • Wrote micro copies and long-form content for Hubwire ecommerce enabler platform

Reporting to the Head of Editorial/SEO Content, appointed to create Search Engine Optimisation (SEO) content for iprice.com through organic traffic, link building on a very limited budget.• Wrote creative, data-driven content in exchange for links at prominent publishers such as top-tier media sites, university websites, online new media sites• Utilised Google AdWords, SEMrush, Moz to perform keyword research for short and long form content writing• Wrote SEO friendly content for 7 countries including Malaysia, Indonesia, Singapore, Philippines, Thailand, Vietnam, and Hong Kong markets• Collaborated with creative team for graphics and visuals for editorial content materials

Kuala Lumpur, Malaysia

• Writing Research: Collect and interpreted information and data for daily article write-ups.• Editing: Assessed other team mates articles, assisted in the editing for the monthly magazine.• Reader Engagement: Attend to readers’ feedback and provided feedbacks under direct supervision of supervisor.• Data collection: Collect daily promotional deals and present them in daily meetings, then participate in discussions to determine which deals to write.• Follow-ups: Contact or call relevant sources to clarify for promotions, deals and events.

Greet guests, accurately take food and beverage requests, ensuring a high-quality dining experience. Provide expedient service of food and beverages by accurately ringing in all orders into the POS system. Learn the menu and beverage items in order to recommend and upsell. Carry out necessary ID checks when guests order alcoholic beverages.

Bachelor Of Arts And Social Sciences, English Literature And Gender Studies, 3.28

Activities and Societies: Chief Coordinator of Lifeline College & Young Adult Ministry 2017-2019; Volunteer for George Town Festival 2012.

Education record