Celia Brooks Email & Phone Number

Cultivate relationships and present product solutions to exceed territory growth objectives.- Establish and maintain relationships with clients at all levels from the front line to the C-suite decision makers to understand their challenges and support their business proposition.- Solicit global involvement for issues regarding newly launched products.- Collaborate and educate channel partners to maximize selling opportunities.- Support clients’ professional growth by promoting state professional society membership and continuing education opportunities required to maintain licensing.- Customize team communication regarding product and process updates to enhance team productivity and sales growth.

San Antonio, Texas Area

San Antonio, Texas

Incorporate a systematic approach to customize and implement sustainable risk reduction and training programs that enhance patient health.- Evaluate staffing and resource model, workload, and patient flow to design and execute a strategic and sustainable program to minimize risk and reduce infection.- Engage hospital executive team, nursing leaders, Quality and EVS staff to ensure that the program maintains support throughout the hospital (Surgery, Intensive Care, and other patient occupied areas).- Incorporate ADDIE principles to design internal and external processes, tools, and policies to standardize and maximize productivity.- Monitor goals and enhance processes to maximize patient health, safety and satisfaction, ultimately reducing infections and increasing hospital HCAHP scores.- Incorporate the voice of the customer, current processes, and statistical data to design a best practice approach and achieve superior outcomes.- Collaborate with marketing to integrate a plan that supports hospital goals and drives business opportunities.- Conduct conference calls, meetings, and ad hoc reporting to identify kaizen opportunities and determine key performance indicators.- Conduct root cause analyses for compliance and utilization deficiencies and provide recommendations for program improvement.- Mentor peers on the implementation best practice model and foundational hospital operations.

Columbus, Ga

Managed Chemistry department within laboratory, supervising eight employees. Implemented lean practices and training programs to maximize productivity within growing hospital. - Evaluated goals and enhanced processes to gain efficiencies and ensure alignment with rapidly growing hospital. - Analyzed test cost and utilization to maximize profits and minimize errors in testing processes.- Enhanced communication methods to ensure staff is updated in a timely manner.- Authored new and updated current procedures to reflect current testing protocol.- Recruited, interviewed, and selected candidates to join the lab team. - Maintained CAP standards to include analyzing statistical data, performing correlations, linearity studies, CAP surveys, and normal range studies when applicable to monitor analyzer and technologists’ performance.- Evaluated processes to reduce turnaround times and operating costs. Reduced turnaround times on average of fifty percent and costs on average of thirty percent.- Established personal as well as work-related goals, creating an environment conducive to employee growth and retention.

United States

Conducted Lean workflow analyses within hospital laboratories to identify opportunities to gain efficiency and productivity as well as minimize waste and cost.- Collaborated with hospital staff and observed processes in order to identify kaizen opportunities and decrease turnaround times associated with patient lab results.- Utilized various software tools to evaluate current-state and future state operations in hospitals, including simulation software for efficiency and Visio for architectural layouts.- Consulted with the sales management team to design customized solutions for customer needs. - Customized presentations to communicate kaizen opportunities and solutions to hospital lab and executive leadership team. - Offered creative suggestions for training hospital personnel in order to resolve long term challenges. - Customized Lean training for various hospital laboratories to enable them to implement their own kaizen program.

Southeast Territory

Designed and implemented training programs for laboratory clients and Bayer associates, and assisted in exceeding annual sales goals.- Utilized selling techniques to assist sales team in exceeding annual sales goals through the addition of assays as well as the sell of new equipment. - Implemented lab automation, chemistry, immunoassay, hematology, and urinalysis analyzers. - Trained laboratory staff on operation, maintenance, and troubleshooting of analyzers in addition to interpretation of data to aid in the diagnosis and treatment of disease. - Incorporating the ADDIE model, designed thematic Regional Users Programs to offer customers greater interactive learning opportunities and increase market opportunities.

Southeast

- Utilized selling techniques to assist sales team in reaching annual sales goals from a technical perspective. - Implemented hematology and coagulation analyzers. - Trained laboratory staff on operation, maintenance, and troubleshooting of analyzers in addition to interpretation of data to aid in the diagnosis and treatment of disease. - Speaker at local regional Users Programs to offer customers greater experience in areas of troubleshooting, data interpretation and diagnosis of disease.- Speaker at annual GSMT and ASMT conferences.

M.Ed., Instructional Design

Activities and Societies: Phi Kappa Phi Honor Society

B.S. Science, Medical Technology