Experienced product leader responsible for strategic direction and product delivery across many vendor and fintech programs.- Maximised benefits’ realisation, ensured there was client, operational and organisational readiness and capacity for the successful implementation of new business solutions and increase client adoption.- Built strong relationships with Technology, Sales, Operations and Custody product partners to deliver market leading products and solutions for clients.-… Show more Experienced product leader responsible for strategic direction and product delivery across many vendor and fintech programs.- Maximised benefits’ realisation, ensured there was client, operational and organisational readiness and capacity for the successful implementation of new business solutions and increase client adoption.- Built strong relationships with Technology, Sales, Operations and Custody product partners to deliver market leading products and solutions for clients.- Achieved measurable results across priority programs and managed successful high profile client integrations with the firm’s key OMS vendors increasing STP rates to 100% and eliminating manual effort for clients to enable timely settlement of custody transactions Show less

Led the implementation and embedding of robust governance, risk and control strategies and all services within Risk and Process Control - Directed and supported the uptake and application of the Ops Risk Management Framework, built awareness across the leadership teams of emerging risks and control focus areas and ensured that primary themes and issues were managed and remediated- Led the successful delivery of deep dive reviews of critical processes or events. Identified and drove… Show more Led the implementation and embedding of robust governance, risk and control strategies and all services within Risk and Process Control - Directed and supported the uptake and application of the Ops Risk Management Framework, built awareness across the leadership teams of emerging risks and control focus areas and ensured that primary themes and issues were managed and remediated- Led the successful delivery of deep dive reviews of critical processes or events. Identified and drove control improvements and standardization programs to drive risk reduction and control optimization- Globally accountable for driving consistency and collaboration in risk management practices - Partnered with senior business stakeholders to oversee the delivery of process and control optimization and compliance with the internal control framework- Built out global Risk & Control model across key Operational hubs in Manila and Bangalore Show less

- Managed the Operational relationship for the top tier Cross Product Clients of the firm for the Derivatives, Cash Securities and FX businesses- Led key client program initiatives to optimise operational efficiency and reduce manual touch points

Responsible for establishing a Global Service Strategy program across Securities through implementation of service performance metrics and defined targets. - Led internal service initiatives to strengthen service culture awareness & increase service tool adoption (apprenticeships / shadowing programs)- Developed and created a comprehensive service training curriculum in all regions- Implemented globally consistent client CRM and advisory program

Head of Client Middle Office Department (Cash Securities):- Created Client Service team structure and rolled out CRM program in EMEA- Implemented global service initiatives to achieve service excellence and improve efficiency with manual clients - Launched first client engagement program in Securities Operations to deliver client service excellence - Strong risk process management through KPI monitoring and tight control oversight

EMEA Head of Client Services and Client Relationship Management for Securities- Responsible for managing client service group (team of 20) inc Securities trade processing and post trade query management- Established strong CRM model to deliver best in class service through defined engagement program- Managed and developed newly established CRM team- Partnered with key business stakeholders to optimise post trading processes and booking flows