Celia Williams Email & Phone Number

Pasadena, California, United States

• Skills: Strategic Initiative Development, Stakeholder Collaboration, Regulatory Compliance, Program Implementation & Oversight, Continuous Improvement
• Spearheaded the SCAL/Hawaii Medicaid Care Delivery and Operations team, focusing on enhancing member care experience and addressing non-medical social health needs.
• Orchestrated the successful implementation of Medicaid programs, meeting California's DHCS requirements through strategic collaborations with Kaiser Health Plan and Permanente Medical Group.
• Achieved over 90% Network Adequacy for Medicaid-specific providers, ensuring operational readiness for DHCS direct contract go-live.
• Launched SCAL Transitional Care Services program within 120 days, modernizing care coordination through technological advancement and talent management.
• Fostered partnerships with external entities like community-based organizations and county agencies for coordinated, person-centered services.

Downey, California, United States

• Skills: Leadership, Strategic Planning, Budget Management, Virtual Care Coordination, Cost Avoidance
• Managed a $67M operating budget and a team of 395+, delivering virtual care coordination services to over 1,300 patients daily across 10+ regional services.
• Directed strategies that repatriated 900+ members weekly, contributing to $1B in annual cost avoidance.
• Sponsored and implemented automation for external referrals, significantly enhancing operational efficiency.
• Expanded virtual on-demand after-hours programs, increasing service range and accessibility.
• Achieved a 56% reduction in claims backlog within 90 days, streamlining processes and mitigating penalties.

Pasadena, California, United States

• Skills: Program Leadership, Budget Oversight, Regulatory Compliance, Vendor Management, Strategic Development
• Led departments with a collective $400M health plan budget, focusing on compliance with regulatory standards and vendor performance.
• Implemented the KP Reconnect virtual clinical program, enhancing member care coordination and addressing comprehensive needs.
• Innovated the DME/P&O service delivery, achieving increased efficiencies without additional resources over seven years.
• Standardized mobility and prosthetics referral processes, enhancing clinic integration and service delivery.

Pasadena, California, United States

• Skills: Team Management, Client Relationship Building, Strategic Consulting, Project Oversight, Business Case Development
• Led a team of healthcare consultants on key regional projects, evaluating program effectiveness and developing new service opportunities.
• Managed client relationships, influencing strategic decisions and guiding project direction for high-profile initiatives like the School of Medicine and Mobile Health Vehicle.

Downey, California, United States

• Skills: Strategic Planning, Capital Project Management, Analytical Support, Team Leadership, Stakeholder Engagement
• Developed and executed the replacement hospital strategy, managing a $350M+ project with a focus on capital and operational budget impacts.
• Provided leadership and analytical support, forecasting service demand and evaluating project feasibility to align with care delivery strategies.

Ms, Leadership And Management

Bachelor Of Arts - Ba, Policital Philosophy

Education record