Celia Williams Email & Phone Number

Pasadena, California, United States

Skills: Strategic Initiative Development, Stakeholder Collaboration, Regulatory Compliance, Program Implementation & Oversight, Continuous Improvement● Spearheaded the SCAL/Hawaii Medicaid Care Delivery and Operations team, focusing on enhancing member care experience and addressing non-medical social health needs.● Orchestrated the successful implementation of Medicaid programs, meeting California's DHCS requirements through strategic collaborations with Kaiser Health Plan and Permanente Medical Group.● Achieved over 90% Network Adequacy for Medicaid-specific providers, ensuring operational readiness for DHCS direct contract go-live.● Launched SCAL Transitional Care Services program within 120 days, modernizing care coordination through technological advancement and talent management.● Fostered partnerships with external entities like community-based organizations and county agencies for coordinated, person-centered services.

Downey, California, United States

Skills: Leadership, Strategic Planning, Budget Management, Virtual Care Coordination, Cost Avoidance● Managed a $67M operating budget and a team of 395+, delivering virtual care coordination services to over 1,300 patients daily across 10+ regional services.● Directed strategies that repatriated 900+ members weekly, contributing to $1B in annual cost avoidance.● Sponsored and implemented automation for external referrals, significantly enhancing operational efficiency.● Expanded virtual on-demand after-hours programs, increasing service range and accessibility.● Achieved a 56% reduction in claims backlog within 90 days, streamlining processes and mitigating penalties.

Pasadena, California, United States

Skills: Program Leadership, Budget Oversight, Regulatory Compliance, Vendor Management, Strategic Development● Led departments with a collective $400M health plan budget, focusing on compliance with regulatory standards and vendor performance.● Implemented the KP Reconnect virtual clinical program, enhancing member care coordination and addressing comprehensive needs.● Innovated the DME/P&O service delivery, achieving increased efficiencies without additional resources over seven years.● Standardized mobility and prosthetics referral processes, enhancing clinic integration and service delivery.

Pasadena, California, United States

Skills: Team Management, Client Relationship Building, Strategic Consulting, Project Oversight, Business Case Development● Led a team of healthcare consultants on key regional projects, evaluating program effectiveness and developing new service opportunities.● Managed client relationships, influencing strategic decisions and guiding project direction for high-profile initiatives like the School of Medicine and Mobile Health Vehicle.

Downey, California, United States

Skills: Strategic Planning, Capital Project Management, Analytical Support, Team Leadership, Stakeholder Engagement● Developed and executed the replacement hospital strategy, managing a $350M+ project with a focus on capital and operational budget impacts.● Provided leadership and analytical support, forecasting service demand and evaluating project feasibility to align with care delivery strategies.

Ms, Leadership And Management

Bachelor Of Arts - Ba, Policital Philosophy

Education record