Director Of Lgbtq+ Program Services
Tucson, Arizona, United States
Was responsible for program development, staff management, and funding development for services directed at Southern Arizona's LGBTQ+ community and other marginalized populations. Led the growth and sustainability for all programs and activities, including developing relationships with community members, conducting needs assessments, and collaborating with community partners, agencies, and government entities.• A member of the executive leadership team (ELT), developed/revised guidelines, policies, and processes regarding program delivery, client services, compliance, data analysis, performance management, risk management, strategic planning, financial, and program monitoring, for the purpose of agency sustainability.• Delivered administrative and project management by executing compliant, timely, accurate, and complete reports to five federally funded grants that total in more $1,000,000 a year for department program and services.• Supervised, assigned, evaluated, and provided coaching to a team of ten staff, including the selection and application of appropriate problem-solving methods and techniques when resolving complex issues.• Oversaw and evaluated the effectiveness of programs and services to assures compliance with applicable federal, state, and county related laws, rules and regulations.• Participated in the creation of IDEA focused technical assistance to ensure cultural competency when providing direct services to marginalized identities and communities.• Ensured financial and program compliance of projects through the management of a team of staff and contractors, including time and resource planning and management.• Acted as the primary point of contact for community, partner, and program inquiries, concerns, and feedback, ensuring timely and effective communication.• Fostered a collaborative environment, promoting open communication and feedback.• Enlisted the support of the staff, stakeholders, ELT, and the CEO to support client success.