Celia Cauthen Email & Phone Number

University Park, Illinois

Implement carrier downloads and integration options for agencies switching agency management systemsCreate/Edit documentation for training materials and mentoring other specialists.Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.Explained complex, technology-related issues in basic, understandable terms to clients.Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.

University Park, Il

Train Property and Casualty insurance agencies on Applied products and features. Conduct virtual training for customers via the internet and/or in a classroom setting. Prepare/Verify the quality of training materials and documentation. Create and update documentation and ensure it conforms to company’s standards. Write, design, edit, and maintain documentation and training materials such as Help files, job aids, CBT scripts, and WBT outlines and speaker notes for training initiatives. Perform planning and system implementation consultation; monitor progress with assigned agencies.

University Park, Il

Assist clients in resolving problems, answering various questions regarding Applied Systems agency management software systems, and various software and hardware that integrate with them. Manage high volume of calls, chats, and emails. Technical writing for knowledgebase articles, product testing, mentoring and teaching new products to other new and existing technicians.

Woodridge, Il

Assisted customers in writing and servicing personal lines policies through Allstate. Licensed agent in 26 different states.