Celina Bryan Email & Phone Number

London, United Kingdom

London, United Kingdom

Recruitment Consultant for the luxury hotels division.- Managed the full recruitment process including sourcing and approaching suitable candidates, initial screening and interviewing and contract negotiation.- Identified opportunities and leads for myself and colleagues in different specialisms such as HR, Marketing & Finance.- Developed a client base across the UK hospitality sector identifying new businesses to approach as well as growing existing accounts.- Growing candidate… Show more Recruitment Consultant for the luxury hotels division.- Managed the full recruitment process including sourcing and approaching suitable candidates, initial screening and interviewing and contract negotiation.- Identified opportunities and leads for myself and colleagues in different specialisms such as HR, Marketing & Finance.- Developed a client base across the UK hospitality sector identifying new businesses to approach as well as growing existing accounts.- Growing candidate network and being commercially aware of movement & changes within the industry. Show less

Greater Boston Area

- Report to Director of Catering - Follow up with leads and inquiries via phone and email, while generating new leads through alternate sources - Creating proposals and presenting new ideas to generate incremental sales revenue- Setting, communicating and maintaining timelines and budgets for every event- Managing tasks, coordinate function orders and logistics throughout the event planning process- Developing and maintaining relationships between clients, vendors and key… Show more - Report to Director of Catering - Follow up with leads and inquiries via phone and email, while generating new leads through alternate sources - Creating proposals and presenting new ideas to generate incremental sales revenue- Setting, communicating and maintaining timelines and budgets for every event- Managing tasks, coordinate function orders and logistics throughout the event planning process- Developing and maintaining relationships between clients, vendors and key stakeholders- Managing event challenges and problem solving when unexpected situations arise-Overseeing all stages of event from set up, execution and breakdown- Representing the hotel at industry, social and networking events Show less

Greater Boston Area

Runs the entire Guest Relations Operations. Accountable for results from Guest Database audit, Guest Satisfaction and MOQA surveys. Liaise with VIP guests for private business meetings and events in suites/function rooms.Develops new ideas for cost effective guest amenities.Meet, greet and escort all VIP guests.Responsible for: - achieving and maintaining high guest retention ratio.- physical inspection of all VIP rooms, prior to arrival. -… Show more Runs the entire Guest Relations Operations. Accountable for results from Guest Database audit, Guest Satisfaction and MOQA surveys. Liaise with VIP guests for private business meetings and events in suites/function rooms.Develops new ideas for cost effective guest amenities.Meet, greet and escort all VIP guests.Responsible for: - achieving and maintaining high guest retention ratio.- physical inspection of all VIP rooms, prior to arrival. - maintaining the highest quality database relating to Guest History and implementing guest recognition programs in line with Mandarin Oriental guidelines.- administrate the incentive schemes for guest recognition. Show less

Greater Boston Area

Greater Boston Area

18 month Rooms Division Manager-in-Training program

Greater Jakarta Area, Indonesia

Reported directly to Editor-in-Chief and assisted in reviewing all articles before publication.Proofreading and line editing copy from freelance contributors for online and print publications.

Bluche, Switzerland

Created clear, detailed SOP booklets for both outlets, enabling greater consistency in service standards for future interns Assisted in teaching students correct service methods Responsible for running & operating Student Bar & Café Daily opening & closing of register, stock taking & order taking

Geneva Area, Switzerland

Improving communications with housekeeping and front office departments to ensure efficient placement of special tiered guest amenities in rooms of new arrivals, and rapidly clearing amenities in checked-out rooms Given responsibility for operating mini-bar department throughout the last month of internship:- Managed inventory for the replenishment and replacement of guest mini-bars- Re-filling stock room as well as placing orders for new items- Answering telephone and taking… Show more Improving communications with housekeeping and front office departments to ensure efficient placement of special tiered guest amenities in rooms of new arrivals, and rapidly clearing amenities in checked-out rooms Given responsibility for operating mini-bar department throughout the last month of internship:- Managed inventory for the replenishment and replacement of guest mini-bars- Re-filling stock room as well as placing orders for new items- Answering telephone and taking orders, delivering meals and providing in-room dining service to VIP guests and assisting with Banqueting department when needed Show less

Hong Kong

Responsible for dealing with all reservations & inquiries, including special group bookings and private eventsAssisted with mise-en-place for service, greeted and seated guests upon arrivalServing wine and champagne with recommendations based on the dishes chosenAssisting with all aspects of service and resolving guest complaints and ensuring guest satisfactionAppointed by owner to conduct daily close out of cashier, and closing up the restaurantFurthering my F&B knowledge… Show more Responsible for dealing with all reservations & inquiries, including special group bookings and private eventsAssisted with mise-en-place for service, greeted and seated guests upon arrivalServing wine and champagne with recommendations based on the dishes chosenAssisting with all aspects of service and resolving guest complaints and ensuring guest satisfactionAppointed by owner to conduct daily close out of cashier, and closing up the restaurantFurthering my F&B knowledge through the attendance of wine tastings Show less

Hong Kong

Created monthly guest satisfaction reports for Front Office Manager to be discussed during meetings with department headsUpdated and completed an innovative project for the Concierge manager – “The Concierge Guidebook” (a unique and pre-tested list of all recommended dining options organized into categories such as al fresco dining, fine dining, cuisine types, distance from the hotel, average price etc… and each restaurant/bar listed included a copy of their menu, pictures, opening hours… Show more Created monthly guest satisfaction reports for Front Office Manager to be discussed during meetings with department headsUpdated and completed an innovative project for the Concierge manager – “The Concierge Guidebook” (a unique and pre-tested list of all recommended dining options organized into categories such as al fresco dining, fine dining, cuisine types, distance from the hotel, average price etc… and each restaurant/bar listed included a copy of their menu, pictures, opening hours and Chef’s table recommendations)Responsible for checking in/out guests, in-room check in, VIP check-ins & their special requests Printing daily reports, communicating with in-room dining and housekeeping departmentsHand writing welcome cards, creating & selecting amenities and special welcome packages for specific occasionsLobby fan (greeting all guests arriving/departing and assisting with directions) Show less

Bachelor Of Business Administation With Honors, Hospitality Administration/Management

Activities and Societies: Elected Class Delegate for 2nd, 3rd and 4th year, Member of the Girls Basketball Team Graduated with Honors.

High School, 12

Activities and Societies: Captain of the Girls Basketball Team Graduated with a High School diploma & the International Baccalaureate.