Supported Housing Program Manager
CurrentSupported Housing Program ManagerHousing Solutions - Restoration Society Inc. - Buffalo, NYAugust 2023 to CurrentResponsibilities:• Move customers experiencing homelessness into a person centered selected apartments through the Housing First Model.• Facilitate 6 different housing grant programs including emergency solutions, homelessness prevention, permanent supportive housing, MRT, HUD, and CTI. • Maintain and update customer data in HMIS System, Follow all HUD standards, Adhere to NYS regulations, adhere to safety measures, best practices, and housing laws • Onboard program new hires. • Lead the 10 Resource Coordinators and 2 Supervisors through leadership training, supervision meetings, case conferencing, team building, and incident de-escalation as they occur. • Administer verbal warnings and corrective action write-ups as necessary. • Approve time clocks and PTO requests for payroll • Sign off on disbursements of petty cash, rent check requests, and rental adjustments • Supervise RC’s through eviction court cases. • Maintain landlords relations. • locate unit vacancies. • Advocate customers to become independent while assisting with moving, furniture, rent, security deposit, HUD standard inspections, HIPPA compliant, income verification, and wrap around services. • Connect customers with behavioral health organizations, local APS, Homeless services, Erie County offices, National Fuel/Grid, and HAWNY in order to execute customer goals. • Receive and send referrals for participants.Special Recognition:• Created the Housing Solutions Engagement Committee in order to better connect staff with our customers via newsletter, events, forums, and surveys.• Became Peer Certified through NY Peer Academy