Celina Pinto Email & Phone Number

• First point of contact for customers, typically through Intercom chat platform, Salesforce cases,or incoming calls.
• Understand the client’s needs and resolve their requirement efficiently and politely whileproviding customer education articles to encourage use of digital knowledgebase
• Troubleshooting any potential reported bugs and providing necessary steps to recreate to thetechnical team (engineers/development)
• Informing the CSM / Account Management team of any new issues identified on their accounts.
• Helping to improve the overall processes and quality of support.
• Maintain a nurturing campaign for new users, to be clear on clear end-user training plan forthose workflows

As a dedicated higher education lecturer, I specialise in delivering modules across Historical and Political Perspectives, Social Perspectives, and Special Educational Needs and Inclusion. With experience teaching students from first to third year, I am committed to creating an engaging and inclusive learning environment that supports student growth and.

I support researchers in collecting data such as, transcribing, phone calls and analysing data. I also write Literature Reviews and conduct focus groups. I really enjoy being part of a research project and I am passionate and motivated to achieve the goal.

I love to work with young children to guide and support them in their daily routines. I am able to support children with their homework, mealtimes, imaginative and creative activities and engage in their interests.

London, England, United Kingdom

I worked as a teaching assistant supporting children with special needs and learning difficulties. I love to cater to children’s needs and support their holistic development.

Master Of Arts - Ma, Childhood And Education In Diverse Societies, Merit

Activities and Societies: Student Voice Leader Student Ambassador ResearcherThis MA provided me with the opportunity to research, practice.

Bachelor Of Arts - Ba, Early Childhood Studies, First Class Honours