Celina Furness (They/Them) Email & Phone Number

● Collaborate with Sales, Renewals, CSMs, Legal, Billing, Revenue, Demand Gen re: sales data and CRM optimization● Compile and analyze sales data to present to Finance and Product● Synchronized two independently operated Salesforce instances and commercial teams● Support commercial team of 100+ in usage and optimization of RevTech tools● Maintain data & financial accuracy of 100MM+ pipeline● Moved support out of email and into Salesforce via ticketing system● Hired Sales Operations Associate to manage final review of deals and give reps more time to sell● Create and execute training and best practice materials in Sharepoint ● Coordinate with Financial Services, achieved a 64% reduction in delay between signature and invoice● Train and onboard all new hires using a variety of techniques including guided trails in Northpass, schedule live check-ins and shadowing● Partnered with Salesforce.com development team to ensure alignment with rapidly changing sales needs ● Lead adoption of new tools and processes by regular communications, trainings and office hours

Chicago, Illinois, United States

● Assist with quote building (convert requirements from Sales Directors into quote forms for review/approval by the Operations department)● Tracking down information in Salesforce or other systems as needed● Identify and create quote forms as necessary for renewals● Facilitate reporting to ensure up to date opportunities● Maintain regular connection points with assigned sales teams to be as productive with support as possible● Act as Docusign administrator for user maintenance and troubleshooting support● Locate renewing contract documentation for easy access● Building reports, dashboards, opportunities, quotes

Greater Chicago Area

● Created sales promotions, brand marketing● Tracked KPIs (sales, customer count, COGS)● Designed and implemented drink standard training● Created and maintained par guides● Provided excellent customer service● Generated weekly and monthly P&L● Set prices based on targeted profit margins● Trained new staff for all locations

London, Ontario, Canada

● Supervised a team of six● Trained new staff on daily operations● Organized and stocked serving stations and stock room

London, Canada Area

● Created a new espresso menu and training materials● Trained new and existing staff to ensure consistency● Created team schedule based on studied customer traffic statistics

Toronto, Canada Area

● Receiving, placing and serving meal and drink orders● Maintaining a clean and orderly dining room● Stocking drinks, serve ware and retail items● Keeping up to date with menu details and changes● Train and onboard new employees

Toronto, Canada Area

As a Barista and Juicer, I was responsible for preparing fresh juices, smoothies, and espresso based drinks. I was also responsible for stocking, cleaning, and produce preparation.

Toronto, Canada Area

As Shift Supervisor, I was responsible for running the floor, assigning tasks and managing breaks. I was also in charge of training new staff, as well as stream lining operations.

Toronto, Canada Area

As Shift Supervisor, I was responsible for running the floor, assigning tasks and managing breaks. I was also in charge of training new staff, as well as stream lining operations.

London, Canada Area

As a Customer Service Representative, I was responsible for greeting customers, taking and fulfilling orders, cash handling, cleaning and stocking.

Management, Business, 3.9

Attending the School for Continuing and Professional Studies at Loyola to complete my bachelor's degree

Bachelor Of Arts (B.A.), Women'S Studies