Celine Phan Email and Phone Number
Celine Phan work email
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Celine Phan personal email
Passionate, performance-driven professional well-versed in anticipating and accommodating a diverse range of consumer’s needs and committed to providing clientele with excellent customer service experience. Skilled in the art of multitasking and knowledgeable in medical terminology, in addition to extensive experience in the healthcare environment. The client’s needs as well as the alignment of the company’s values are at the forefront of my mind. Areas of expertise range from strong interpersonal communication skills, a concentration on innovation to meet / exceed company’s goals / expectations, and dedication to ensuring patient satisfaction.
Astrana Health
View- Website:
- astranahealth.com
- Employees:
- 764
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Supervisor, Quality Care ImprovementAstrana HealthHuntington Beach, Ca, Us
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Performance Program SpecialistProspect Medical Systems Jul 2022 - Present -
Quality Care CoordinatorProspect Medical Systems Jul 2020 - Jul 2022-Helped drive the Performance Programs Department’s leadership team in accomplishing the highest percentage of HEDIS annual goals through leading and coordinating various special projects to improve Quality program-Collaborated with practice support specialists on health plan Primary Source Verifications (PSV) by performing data digs on a variety of healthcare systems and contacting provider offices to acquire records-Managed and compiled over 155,000 member engagement letters targeted at increasing compliance on HEDIS measures
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Call Center Representative/SchedulerSt. Joseph Health Mar 2020 - May 2020Brea, California, United States-Administered a wide array of healthcare systems, such as Advanced Web, Allscripts, eCareNext, E-Priv, and Aerial-Ensured the accuracy and integrity of patient documentation by updating insurance accounts and verifying insurance eligibility -Answered 50-55 calls per day to assist in scheduling appointments for patients with their primary care physician while providing the appropriate accommodations for each patient -
SupervisorZero Degrees Jun 2014 - Mar 2020-Oversaw 4-5 staff per shift by implementing store policies, delegating tasks, and creating bi-weekly work schedules-Filed over 5 vendor receipts and managed inventory catalog of store every other day-Multitasked cashier operations and barista duties when taking orders, decreasing the customer’s wait time by 50%
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Corporate TrainerZero Degrees Feb 2018 - Feb 2020-Trained employees and new franchisee store owners on the company guidelines and policies, daily operation, and product preparation-Monitored and evaluated the performance of over 500 employees for the duration of this position-Discuss inventory checklist and employee work scheduling with new franchisee store owners
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Patient Care Coordinator InternFamily Choice Medical Group Sep 2018 - Nov 2018-Performed multiple roles during the rotation between two departments, the Accountable Care Organization and Chronic Care Management department-Organized over 200 provider’s claims on the Superbill and called each provider on the Superbill to follow-up with their process on submitting their claims to Medicare -Communicated with diverse patients ranging from ages 35-90 years old to coordinate care between the patient and their provider after the patient’s hospital discharge
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Administrative Assistant InternDr. Dillon Tran Do Family Medical Practice Jan 2018 - Mar 2018Westminster, Ca-Provided administrative and receptionist support to serve 25-30 diverse clientele ranging from ages 5 to 98 years old, by communicating in English and Vietnamese, while providing patient care and multiple insurance options-Organized over 1,000 patient information with utmost confidentiality and efficiency in electronic health records (EHR)-Communicated and managed multiple insurance plans for patients to provide accessible information of various health care providers
Celine Phan Skills
Celine Phan Education Details
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Health/Health Care Administration/Management
Frequently Asked Questions about Celine Phan
What company does Celine Phan work for?
Celine Phan works for Astrana Health
What is Celine Phan's role at the current company?
Celine Phan's current role is Supervisor, Quality Care Improvement.
What is Celine Phan's email address?
Celine Phan's email address is ce****@****cal.com
What schools did Celine Phan attend?
Celine Phan attended California State University-Long Beach.
What skills is Celine Phan known for?
Celine Phan has skills like Leadership Skills, Fundraiser Organizer, Customer Service, Time Management, Organizational Skills.
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