Celine Phan Email & Phone Number

Huntington Beach, Ca, Us

-Helped drive the Performance Programs Department’s leadership team in accomplishing the highest percentage of HEDIS annual goals through leading and coordinating various special projects to improve Quality program-Collaborated with practice support specialists on health plan Primary Source Verifications (PSV) by performing data digs on a variety of healthcare systems and contacting provider offices to acquire records-Managed and compiled over 155,000 member engagement letters targeted at increasing compliance on HEDIS measures

Brea, California, United States

-Administered a wide array of healthcare systems, such as Advanced Web, Allscripts, eCareNext, E-Priv, and Aerial-Ensured the accuracy and integrity of patient documentation by updating insurance accounts and verifying insurance eligibility -Answered 50-55 calls per day to assist in scheduling appointments for patients with their primary care physician while providing the appropriate accommodations for each patient

-Oversaw 4-5 staff per shift by implementing store policies, delegating tasks, and creating bi-weekly work schedules-Filed over 5 vendor receipts and managed inventory catalog of store every other day-Multitasked cashier operations and barista duties when taking orders, decreasing the customer’s wait time by 50%

-Trained employees and new franchisee store owners on the company guidelines and policies, daily operation, and product preparation-Monitored and evaluated the performance of over 500 employees for the duration of this position-Discuss inventory checklist and employee work scheduling with new franchisee store owners

-Performed multiple roles during the rotation between two departments, the Accountable Care Organization and Chronic Care Management department-Organized over 200 provider’s claims on the Superbill and called each provider on the Superbill to follow-up with their process on submitting their claims to Medicare -Communicated with diverse patients ranging from ages 35-90 years old to coordinate care between the patient and their provider after the patient’s hospital discharge

Westminster, Ca

-Provided administrative and receptionist support to serve 25-30 diverse clientele ranging from ages 5 to 98 years old, by communicating in English and Vietnamese, while providing patient care and multiple insurance options-Organized over 1,000 patient information with utmost confidentiality and efficiency in electronic health records (EHR)-Communicated and managed multiple insurance plans for patients to provide accessible information of various health care providers