Performance Management, Business Insights, Global Project Management, Marketing and Business Development Strategies (B2C, B2B, B2G), Customer Service and Team Management / MBA, Google Advanced Analytics certification / Financial services, Tourism, Education, Government sectors / 12 years of experienceI have worked for international organisations and have competency in commercial performance management, marketing and business development, project management and customer service management.I am interested in marketing and commercial development strategies, analytics, commercial operations and capability building in a context of organisational transformation.I currently support the CEO, managing the commercial performance analysis of the organisation for EXCOM and Board business reviews. I coordinate 29 countries in EMEA to ensure CRM data consistency, analytical autonomy of countries and foster data-driven decisions. I create and implement new processes, introduce new tools to facilitate cross-referring data and enforce best practices.In parallel, I manage operational projects sponsored by the CEO and the COOs (eg. role analysis throughout the organisation).Through my work I help the company to remain the world leader in a fast-paced changing environment and offer the growing number of international shoppers the best experience.Before joining Global Blue, I was market development manager France at British Council, the British cultural agency, sales and customer service manager at EF Education First, world leader in international education, and director of a teaching centre at ESL, European leader in language education.About Global Blue:Global Blue pioneered the concept of Tax Free Shopping 40 years ago, and has become the worldwide industry leader through continuous innovation.Global Blue connects all stakeholders involved in this journey, helping 13M international shoppers, 16M international travellers, 307,000 leading luxury, fast fashion and department store brands, 55 acquirers and 91,000 stores or hotels and multiple customs authorities in 50 countries.