* Supervise and lead civil projects in villas and Residences * Direct and coordinate works to keep owners property in the best conditions * Design and implementation of new procedures to keep the staff focused on duties * Hire, train, and mentor other engineers and supporting staff* Write staff performance reviews and solve internal issues.* Make detailed plans with supervision staff to accomplish goals* Revise works bids and contracts to maintain owners budget on control* Develop works cost estimates to share with owners for approval

* Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments* Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness* Prepares and distributes the Room assignment sheet and floor keys to room boys* Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel* Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators* Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks* Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc* Inventories cleaning supplies & linen stock to ensure adequate supplies* Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets* Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy* Rewards employees who use their empowerment to meet or exceed guest expectations

* Prepares reports and records for management team* Evaluates current procedures, practices* Identifies and resolves security related problems * Order supplies and equipment as needed* Develops preventative security programs, including the supervision of security personnel* Performs audits of security related performance and conducts physical surveys of premise security, including security equipment condition* Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of corporation regulations, policies and procedures* Develops, implements and manages security training* Assists in preparation of emergency management and contingency planning

* Manage, coaching, training and correcting where needed base on hotel policies and procedures of all employees in the Front Office department* Direct and oversee all hotel operations during the night* Conduct breifing for all staff during night shift* Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests* Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate* Ensure the accurate completion of the daily night audit* Be able to perform the full night audit if needed* Oversee preparation of daily summary reports * Assist the front office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing* Problem Solving, Staff Training, Team Leading as part of my obligations

* Customer Satisfaction (Guest Feedback, Social Media Review) * Financial Performance (Up selling, Room Revenue, Operation Auditing)* Showing Initiative, Problem Solving, Staff Training, Team Leading * Manages and motivates the Front Office team in order to provide a high standard of service for customers* Welcomes guests and fosters customer loyalty* Develops high quality relationships with guests throughout their stay* Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution* Oversee and supervises guest arrivals and departures* Reviewing of arrival list for all arrivals and VIPs to check room allocations, amenities and special requests* Prepare monthly and daily revenue report and circulate to all Directors

* Register guests and assigns rooms. Accommodates special requests whenever possible* Assists in preregistration and blocking of rooms for reservations* Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures * Understands room status and room status tracking* Knows room locations, types of rooms available, and room rates* Uses suggestive selling techniques to sell rooms and to promote other services of the hotel* Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms* knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures* Process guest check-outs* Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange