Celso Vidal Email & Phone Number

Forest, VA, US

Fredericksburg, Virginia, United States

• As a Service Desk Technician supported Enterprise customers, providing first-line support for over 4,300 endpoints, including remote desktop environments hosted in Azure, as well as Microsoft 365, Azure Entra ID.
• Technical Support: Provided phone and remote support for Azure, Microsoft 365 environments, desktop operating systems, and network connectivity (LAN/Wireless, VPN, WFH). Configured and troubleshooted hardware, network.
• Scripting & Automation: Used PowerShell to automate tasks and enhance efficiency in Azure environments, addressing complex issues and streamlining operations.
• Deployment & Management: Configured, supported, and deployed desktop operating systems and network solutions. Managed and maintained desktop systems and applications, ensuring security and policy compliance.
• Operational Coordination: Managed service dispatch for field technicians, ensuring timely and efficient resolution of customer issues and coordination with internal teams.

United States

• As a Technology Officer and Operations Manager, I drove significant improvements in both customer and internal operations. I successfully redesigned the website architecture, streamlined IT support and hardware setup.
• Redesigned website architecture to enhance customer experience, led IT support and productivity training, and managed system integration projects, resulting in improved sales conversion rates, a 35% increase in.

Tampa, Florida, United States

• As Service Desk Technician at Boeing, I delivered expert technical support remotely, ensuring the smooth operation of Windows OS, iPhone, and Android devices for all personnel. I collaborated effectively with Dell to.
• Leveraged ServiceNow to manage tickets and collaborate daily with Dell to manage operations, achieving a 97% success rate in ticket closures within the designated Service Level Agreement (SLA).
• Coordinated and scheduled the deployment of over 200 PCs to staff, including the installation of software and hardware updates, facilitating seamless access to company resources.

Tampa, Florida, United States

• As a Network Field Technician, I specialized in diagnosing and resolving wiring issues in residential settings to ensure stable and reliable service. I conducted performance tests and provided customer training, which.
• Diagnosed and replaced faulty coaxial and Cat 5e wiring in over 3,000 homes, ensuring consistent and reliable service delivery and significantly improving service stability. Performed comprehensive ingress, egress, and.