Zygimantas Celujevas Email & Phone Number

Lincoln, Gb

• Resolve 1st and 2nd line technical issues over the telephone, email, and/or live chat, in a friendly and professional manner.• Providing exceptional customer service and managing customer experience throughout incident and request lifecycle.• Working under pressure while dealing with multiple users at the same time.• Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the SLA.• Onboarding new customers/transitions, offboarding leaving customers.• Creating new service desk knowledgebase.• SDE team use Datto to manage and remote on to the servers, virtual machines and user devices• SDE team use Logmein Resue to remote on to devices and troubleshoot.• Littlefish use ServiceNow as ticketing system which I have been using on a day to day.• Little fish phone system is RingCentral/Max which we also use on a day to day.

Responsible for fixing and maintaining network, office 365, VPN, 3cx, back-up and other integrated software applications for 50+ people.• Developed my first webpage using HTML and CSS to improve website development skills.• Worked on back-end data, by storing a large amount of new data about hotels in the correct order using Microsoft Azure Storage Explorer.• Maintained and updated the main Halsbury website.• Meeting calls with current and new service providers.• Training given by new or current suppliers on how to user enrolled-software.• Managed whole cycle of new starters and leavers.• Managed company’s inventory.