Cem Gerdanoğlu Email & Phone Number

Franklin, Ma, Us

Boston, Massachusetts, United States

- Manages a team of engineers by directing, coordinating, and leading the organization and its activities to meet or exceed customer service expectations and financial metrics.- Built, led, and scaled the product support engineering team.- Responsible for achieving regional and national support goals and metrics by prioritizing customer and business objectives and providing clear direction to engineers.- Attends design review calls with R&D engineering to ensure product robustness and serviceability.- Performs root cause analysis investigations into complex product failure complaints. - Collects and reports service level metrics to the organization to ensure the highest possible service levels and identify opportunities for improvement.- Participates in quality CAPAs, engineering change controls, and FMEA studies.- Leads critical accounts escalation meetings to provide additional escalation support to resolve key account issues.- Establishes internal online and in-person training programs for PhenoImager HT and PhenoCycler Fusion instruments, enhancing employees' professional development and bridging knowledge gaps across the company.

Boston, Massachusetts, United States

- Delivered technical support by leveraging subject matter expertise in the company's PhenoImager and PhenoCycler product portfolio to enhance customer service, foster customer engagement, and drive organic growth.- Served as the primary point of contact for technical inquiries from colleagues, prospects, and customers.- Played a key role in PhenoImager Fusion development stages and NPI.- Experienced the company's transition through a successful Initial Public Offering (IPO).- Held company-wide training sessions to enhance product knowledge and establish knowledge transfer.- Developed proactive account plans to prevent or predict issues.- Recommended product enhancements based on customer feedback insights, market research, and competitive intelligence

Boston, Massachusetts, United States

- Managed, prioritized, and scheduled all work to be performed to satisfy internal and external customer demands.- Performed field installations and preventative maintenance.- Utilized expertise in mechanics, electronics, optics, and Akoya products to remotely diagnose and troubleshoot issues with PhenoImager and PhenoCycler products.- Resolved over 80% of cases without the need for field service engineer dispatch.- Delivered technical presentations that highlighted product features, functionality, and value-added benefits.

Kadıköy Mah., İstanbul, Türkiye

- Oversaw the sales and technical support for Fluke industrial measurement devices.- Led sales demos and presentations for potential customers.- Collaborated with customers to understand their needs and design customized solutions or configurations that meet those needs.

B.S, Electrical And Electronics Engineering

Education record

Activities and Societies: Intensive Russian Language

İntens Russian Course

Maths&Science