Ceralyn Ramirez Email & Phone Number

Weston, Florida, United States

I manage and verify credentials for healthcare professionals on a PRN basis, conducting thorough background checks and audits to ensure compliance with regulatory standards. I support onboarding processes by assisting candidates with credentialing requirements and maintaining accurate records of their eligibility. I collaborate with onboarding specialists and recruiters to facilitate a smooth and efficient credentialing process.

Makati, National Capital Region, Philippines

• Ensured accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.• Reviewed and entered required metadata using a software application within the standard timeframe.• Inspected documents for legitimacy, ensuring any/all questionable documents were reviewed by department management.• Performed a thorough review of submitted applications, ensuring complete and accurate data entry of required/appropriate information into the company’s proprietary software program.

Makati, National Capital Region, Philippines

Quezon City, National Capital Region, Philippines

• Efficiently managed and prioritized desktop support ticket queue, utilizing established procedures and techniques for troubleshooting and resolving issues. • Conducted both remote and on-site diagnostic assessments, performed root cause analysis, and monitored production systems. • Expertly handled infrastructure outages, security incidents, and emergency response situations. • Investigated and resolved faults related to desktop applications and configurations, and successfully installed, configured, and troubleshot Microsoft Office products.

Quezon City, National Capital Region, Philippines

• Monitored and assessed the quality of the verification process conducted by agents, adhering to departmental standards.• Created excel reports for tracking sales dispositions.• Provided actionable feedback, both positive and corrective, on sales dispositions.• Led verification discussions with Operations Teams to provide coaching and clarification.• Reviewed and evaluated all calibration documentation for completeness and accuracy.• Stayed up to date with policy and procedural changes and incorporated them into case reviews.

Quezon City, National Capital Region, Philippines

• Communicated effectively with customers to address claim issues, review prior authorizations, and answer plan benefit inquiries.• Demonstrated a friendly, positive, and professional attitude while actively listening to customer concerns.• Maintained and supported Call Center processes and procedures to ensure efficient operations.• Investigated and resolved customer issues, taking corrective and preventive action as necessary.• Educated customers on product features, benefits, guidelines, and processes to improve their understanding and satisfaction.

Laguna, Calabarzon, Philippines

Collected and organized all customer transaction receipts and manually entered payment information into the system, generating reports for senior accountants and managers.

Laguna, Calabarzon, Philippines

Assisted government officials in consolidating, organizing, and managing reports and documents from municipality offices. Collected necessary documentation to validate analytical findings from a selected group of families in the community.Skills:*Document management and organization*Data analysis and interpretation*Communication and interpersonal skills for working with government officials and community members*Knowledge of relevant regulations and laws.