Cerasela Conaway Email & Phone Number

Miramar, Florida

Performed compliance research and regulatory analysis to support and monitor company’s business operations. Provided advice regarding company compliance. Researched and interpreted federal and state energy laws and regulations, as well as general advertising and marketing matters. Reviewed advertising, newsletters, web pages, social media posts, and e-mail marketing for compliance issues. Communicated legal findings and state and federal requirements. Created alternatives for sales, marketing, communications, creative services, and operations. Developed and updated proprietary trade practice guides and self-help resources for internal clients. Managed and tracked 13-state trade practice tables and legal and regulatory updates. Researched and responded to all regulatory informal and formal complaints.Handled customer complaints filed with internal customer service department or third parties, such as private attorney, attorney general, public utility commission, Better Business Bureau, Office of the People's Counsel, Citizens Utility Board, or customer's utility company. Opened investigation based on customer's allegations and determined validity of complaint. Researched customer's energy account to determine company compliance with state of customer’s location and verified documents sent to customer in accordance with required terms and conditions. • Worked closely with IT to develop different documents through ActiveDocs Platform. Verified documents followed rules and regulations required by state and provided approval. • Translated all documents in Spanish, including marketing flyers, sales scripts, and all letters sent to customers. • Completed and submitted applications and approval requests to federal and state regulatory agencies.• Interfaced with various departments within cross-functional teams.• Supported CEO, COO, and in-house counsel with projects and research.• Assisted with label registration and licensing.

10110 A Usa Today Way, Miramar, Fl 33025

Supported all pre- and post-audit functions by ensuring accuracy of audit invoices, itemized bills, and audit fees. Interacted with internal staff and client to reprice audits with validation and audit findings. Served in external operational conference calls with client. Monitored and assigned work to analysts. Generated reports to enable vice president and manager to monitor analysts' performance.• Organized operational tasks of new insurance company in compliance with HIPAA regulations and ensured they were completed on time.• Ensured timely and accurate invoicing of completed audits, as well as handling and processing of invoicing for medical records, itemized bills, and audit fees. Submitted and followed up on medical record requests according to department procedures.• Complied with HIPAA and other regulations regarding confidentiality of information.

Doral, Fl

Maintained leadership role in branch and coordinated daily administrative and operational functions of teller staff. Oversaw customer relationships through sales and delivery of superior customer service. Received and distributed cash and negotiable instruments, verified amounts, and examined instruments for counterfeiting and proper components, including endorsements. Assisted personal bankers to accurately open, maintain, and close all deposit products and services for all ownership types. Acted as primary source for questions for teller staff questions, including training and development of new employees and communication of teller staff progress.• Completed each quarter with high number of sales, processing transaction to 100% accuracy without error. • Assisted branch management with administrative and operational processes, activities, and work-flow procedures for frontline staff, ensuring all customer concerns were handled promptly, professionally, accurately, and appropriately.• Collaborated with branch management to generate and maintain retail banking relationships through sales and relationship- building calls and activities to meet sales and branch growth goals.• Built and strengthened customer relationships through superior service delivery as role model for other retail employees.

Master Of Science In Law And Policy, Law

Activities and Societies:The Master of Science in Law and Policy program provides working professionals an understanding of how their.

Bachelor’S Degree, Multi/Interdisciplinary Studies, Gpa 3.85 Out Of 4.00

Bachelor's degree programs in interdisciplinary studies give students the freedom to learn from a wide array of subject matter and design.