Ceri Jones Email & Phone Number

Lupton, England, United Kingdom

I provide a customer-focused resourcing service to hiring managers, sourcing top talent and building pipelines that align with our growth needs. I manage recruitment campaigns for our schools and homes, from attraction to offer, using tools for direct sourcing and headhunting. I partner with social enterprises to create employment opportunities, support recruiting managers in selecting the right candidates while ensuring compliance, and host recruitment events while connecting with universities to bring in new talent.

Lupton, England, United Kingdom

As part of this role I provided a comprehensive resourcing service to hiring managers, ensuring a customer-focused approach while directly sourcing and headhunting top talent to meet recruitment needs. I managed recruitment campaigns for schools and homes, from attraction through to onboarding, while building and nurturing talent pipelines for current and future roles. I liaised with school administrators to understand staffing needs, represented Witherslack Group at careers events, and built relationships with universities and professional organisations to source talent, utilising social media and online platforms to promote job opportunities.

Kirkham, England, United Kingdom

As part of this role, I maintained and updated employee records on the HR system, generated and analysed HR reports to assist with decision-making, and addressed employee relation issues by collaborating with management to resolve conflicts. I coordinated and delivered training programs, including onboarding new hires and providing HR system support. I handled HR inquiries, drafted and sent offer letters, contract agreements, salary increase letters, and resignation acknowledgments, while ensuring compliance with company policies and legal requirements. I also conducted exit interviews, managed employee changes like promotions and terminations, reviewed and processed VISAs, and conducted probation reviews. Additionally, I managed the entire recruitment process, developed relationships with external agencies and universities, facilitated onboarding, and ensured compliance with UK employment laws through pre-employment assessments and background checks.

Preston, England, United Kingdom

In this role, I developed and maintained strong relationships with primary schools, understanding their unique staffing needs and building trust as a recruitment partner. I frequently visited clients to establish connections with key decision-makers and collaborated with school leaders to create detailed job descriptions. I managed the entire recruitment process, from crafting and promoting job opportunities to screening, interviewing, and shortlisting candidates. I proactively sourced talent through various platforms, conducted thorough candidate assessments, and ensured they were well-informed about their roles, responsibilities, and benefits. Additionally, I participated in recruitment events, stayed updated on educational trends, and maintained effective communication with both clients and candidates throughout the hiring process.

Preston, England, United Kingdom

Cultivated and maintained strong relationships with key clients, identifying opportunities for account growth and managing contracts. Stayed informed on industry trends and collaborated with internal departments to ensure a seamless and satisfying client experience.

Preston, England, United Kingdom

I developed and maintained strong relationships with key clients, serving as their primary point of contact and addressing their queries and concerns promptly. I conducted regular meetings to understand clients' energy needs and business objectives, providing tailored energy solutions and advising on market trends and efficiency improvements. I identified and pursued new business opportunities, presented PFP Energy's products, and negotiated contracts, ensuring compliance with company policies and industry regulations. Additionally, I collaborated with internal teams to ensure seamless service delivery, resolved issues professionally, and provided clients with regular updates on energy usage and savings.

Preston, England, United Kingdom

I managed customer complaints across various channels, ensuring timely investigation and resolution that met both business expectations and customer needs. I consistently delivered service excellence to exceed customer expectations, protect the brand's reputation, and maximize customer retention. I took full responsibility for each customer's end-to-end journey through the complaint handling process, collaborating with teams to recommend appropriate resolutions and providing regular updates to clients on the progress of their complaints.

Preston, England, United Kingdom

Led and managed a team providing customer service to business clients. Addressed and resolved complex customer inquiries, monitored performance metrics, conducted training sessions, ensured regulatory compliance, and implemented process improvements to enhance service quality.

Preston, England, United Kingdom

Managed administrative tasks related to business customer tenancy changes, including processing paperwork, updating customer accounts, addressing inquiries, ensuring billing accuracy during transitions, and collaborating with internal departments to streamline and optimize processes.

Master'S Degree, Research Methods And Education, Merit

Dissertation project: Exploring mainstream teachers’ perspectives on teaching students with special educational needs in primary.

Bachelor'S Degree, Education & Professional Studies, 1:1

Awards: Alan Hurst Research Award for the Best Double Dissertation in the School of Education and Sociology (2018) Dissertation project.

Gcse'S & A Levels