Cerissa Godfrey, Sphr Email & Phone Number

Jefferson, Ga, Us

Washington, District Of Columbia, Us

▪ Manage and oversee the investigation and resolution of employee relations issues for 1,000+ team members in 180+ locations▪ Led projects with cross-functional partners relating but not limited to Applicant Tracking System, Talent Assessments & Reviews ▪ Provide training to increase awareness of policies and equip managers at addressing employee matters at the store level▪ Collaborate with Talent Acquisition to formulate the onboarding and offboarding processes▪ Provide guidance and coaching to executives, management and supervisors on company policies, employee regulations, and disciplinary and corrective action▪ Collaborate with the legal department on a weekly basis to ensure the company stays compliant▪ Provide investigatory and administrative support when responding to legal claims, lawsuits and subpoenas for State or Federal agency employment claims, which may be filed against the organization▪ Collaborate with other departments in the workplace to create and enhance company policies▪ Diagnose and identify pro-active steps to avoid recurring workplace issues▪ Assists District Managers in drafting corrective action, performance improvement, and termination documentation▪ Collaborate with HR team to enhance training programs and increase retention through employee engagement programs▪ Assist with FMLA/State/Corporate leaves available to employees▪ Oversee and administrate company mentorship program

Atlanta, Georgia, Us

▪ Manage and oversee the investigation and resolution of employee relations issues for 5,000+ team members in 150+ locations▪ Provide training to increase awareness of policies and equip managers at addressing employee matters at the store level▪ Provide guidance and coaching to executives, management and supervisors on company policies, employee regulations, and disciplinary and corrective action▪ Provide investigatory and administrative support when responding to legal claims, lawsuits and subpoenas for State or Federal agency employment claims, which may be filed against the organization▪ Collaborate with other departments in the workplace to create and enhance company policies▪ Diagnose and identify pro-active steps to avoid recurring workplace issues▪ Assists District Managers in drafting corrective action, performance improvement, and termination documentation▪ Collaborate with HR team to enhance training programs and increase retention through employee engagement programs▪ Help facilitate employment law training and compliance to newly promoted General Managers▪ Maintain records for up to 150 employee relations claims per month

Watkinsville, Georgia, Us

Atlanta, Georgia, Us

▪ Develop Local Store Marketing plans for 140 company owned stores▪ Assist Regional, District and General Managers through email and call support▪ Council District and General Managers on any local store marketing needs▪ Develop and execute grand opening marketing plans for new stores▪ Enhance and maintain fundraiser program for company owned stores▪ Work with vendors to ensure stores have all marketing materials such as national POP ▪ Manage social media for 140 locations ▪ Communicate company-wide give-a-ways and promotions▪ Monitor customer satisfaction through guest service system and social media▪ Review media publications such as grand opening press releases ▪ Work with agency to request all custom creative for store level▪ Manage and approve all DataSource orders (equivalent to Brand Builder)▪ Plan and execute market visits for new locations and struggling markets

Watkinsville, Georgia, Us

Atlanta, Ga, Us

▪ Executed marketing strategies for a 4 million dollar store; strategies included: event planning, promotions, networking, social media, and catering ▪ Planned and executed events for as many as 20 to 5,000 guest ▪ Increased sales by 10 percent through promotions, catering, and hosting in-store events ▪ Served as a leader overseeing 10 marketing employees ▪ Promoted events and promotions to guest and employees via store website, social media, and email ▪ Corresponded with vendors for events, sponsorships, and raffle prizes ▪ Developed relationships with the schools, churches, and businesses in the community through events, volunteering, and coupon distribution ▪ Planned and executed suggestive selling strategies to increase check average ▪ Maintained and executed marketing plan with Owner Operator ▪ Increased catering awareness through distributing catering materials and catering samples in the community ▪ Organized and executed catering orders; strategies included: invoicing, preparing, and communicating orders to others ▪ Ordered office supplies and giveaway materials for events ▪ Documented and approved all discounts and giveaways

Bachelor Of Business Administration, Business Administration And Management, General

Associate Of Arts (A.A.), Business Administration