Virtual Center Representative Ii
CurrentProvides a positive member experience by providing quality service in offering solutions based on member needs. Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over telephone and through the credit union’s electronic channels. Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures. Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels. Promotes products and makes recommendations to members based on needs identified. Learns and applies LCCU service model concepts consistently in interactions with members. Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.