*Engaged agile methodology*Stakeholder interviews/Discovery sessions*Users stories*Business process maps*Configuration of users, profiles, and permission sets*Created record types, global value sets, dependent picklist, roll-up summary fields and Flows*Created case assignment rules, escalations, auto-response, case queue, email to case, validation rules, defined sales and support processes, sales paths, created campaign and page layouts*Created reports, folders, and dashboards with dynamic sharing settings. Created scheduled data exports*Continuous MVP proof of concept and feedbacks from stakeholders *UAT*Final Project submission