Cesar Cano Email & Phone Number

Peru

Lima, Peru

Responsibilities:.Designing, executing, and controlling collection strategies for the ‘Preventive Portfolio’ and ‘Up to 180- day Delinquent Debt Portfolio’. . Lead corporate projects related to customer management through telephone and virtual channels (SMS, email and WhatsApp).. Responsible for the hiring, training and supervision of work teams for different business units with a focus on customer service and attention.. Managing a team of more than 260 collaborators.Achievements:Implementation of the first customer service unit in Scotiabank Peru for collection management through a team of blind/sight impaired advisors with the support of the NGO CODIP (Commission of Blind Ladies of Peru)

Lima Peru

Responsabilities:. Designing, executing, and controlling collection strategies for the ‘Early’ and ‘Up to 60-day Delinquent Debt Portfolio’.. Managing the outsourced telephone and multichannel collection services, supervising their quality, costs, and effectiveness. . Screening and training of supervisors and agents.Achievements:. Leading user of a web-based collections self-service project with more than 500K visits in 2017.. Leading user of the ICS Collection System - Phase I (2010) and Phase II (2013) project.. Leading user of the project for switching from Avaya dialer to Genesys omnichannel platform.

Lima, Peru

• Review and modification of the telephone collection management model established through external companies for all protection products (oncology insurance).• Support in the implementation of a new external service for telephone assistance using predictive dialing systems through the Genesys platform.

Lima, Peru

Responsabilities:. Ensuring credit evaluation processes nationwide.. Defining and implementing credit policies for credit cards, consumer, and vehicle loans. . Screening and training of credit units in Lima and provinces.Achievements:. Participation in the Banking Credit System (FISA) project carried out in Ecuador, Chile, and Peru in 2005.. Participation in the SM-Strategy Management (Experian) and R-SAT projects carried out in Argentina and Chile.. Participation in the Fair Isaac (FICO) credit score project for credit cards completed in San Francisco, USA in 2004.

Lima, Peru

Responsabilities:. Checking the correct application of credit and overdraft policies.. Implementing control processes for credit transactions.. Preparing credit policies and procedures. . Giving feedback to the Commercial area and personnel training.. Responsible for handling hardcopy credit files.

Lima, Peru

Resposabilities:. Selection of credit personnel for new agencies (Lima and Provinces).. Validate application of policies and procedures in the evaluation of consumer credit through periodic visits to all branches nationwide.

Lima, Peru

Responsabilities:. Supervision of three agencies in Lima with 10 analysts in charge.. Responsible for the selection and training of credit analysts and credit managers in Lima and provinces.. Study and proposal of credit guidelines and areas suitable for credit.

Lima, Peru

Responsabilities:. Evaluation of credit applications from the company's different fundraising channels.. Participation in the training of business officials and sales team.. Recognition as the best credit analyst of the year.

Lima, Peru

Responsabilities:. Company dedicated to the sale of household appliances for cash and credit with 4 stores in Lima.. Responsible for the initial evaluation of submitted credits,. Issuance of bills payable, payment to suppliers and receipt of merchandise.. Client portfolio management.

Lima, Peru

Responsabilities :Analysis and processing of tax collection information generated in the Bank's branches.

Lima, Peru

Responsabilities:• Production line scheduling and personnel administration.• Generate management reports, coffee shipments and productivity projections.• Responsible for Kardex, inventory of products and supplies per client.

Master Of Business Administration - Mba, Medex

Professional Degree In Business Administration, Business Administration

Ba In Business Administration, Business Administration

Management Development Center - Administration And Finance, Administración Y Finanzas

Computing And Information, Computación E Informática