Cesar Castrellon Email & Phone Number

Pomona, California, United States

• Provided technical and operational support for billing operations, including analytical tool improvement for delayed customer bills and rule 17 for both commercial and residential accounts.• Conducted root cause analysis of complex accounts and developed solutions to billing issues.• Led multiple projects including NEM rule 17, MIMO Project, Catalina Island project, and CASRI Project.• Developed and implemented new tools and processes to enhance billing operations.• Offered… Show more • Provided technical and operational support for billing operations, including analytical tool improvement for delayed customer bills and rule 17 for both commercial and residential accounts.• Conducted root cause analysis of complex accounts and developed solutions to billing issues.• Led multiple projects including NEM rule 17, MIMO Project, Catalina Island project, and CASRI Project.• Developed and implemented new tools and processes to enhance billing operations.• Offered subject matter expertise for new training classes and user acceptance testing for new tariffs.• Skilled in researching and analyzing information and data that have a considerable business impact, such as high usage, high bill, baseline, and rate analysis.• Weekly reports and provided detailed knowledge of SCE Tariff Books, specifically Rules and Rates & Pricing Choices.• Set up Net Energy Meter for new customers and existing customers with battery expansions.• Subject Matter Expert (SME) support for new training classes.• Trained team members on calculation sheets for NBT, enhancing their efficiency and accuracy.• Contributed to the testing team for the new T-code development, ensuring compliance with NBT Rule 17 on the operations floor.• Developed job aids for teams to assist with understanding and utilizing new processes. Show less

Assisted Operations Manager in supervising daily operations of the organization.Enforced company policies and procedures within the office.Handled correspondence and emails from customers, clients, and contractors.Liaised with different departments to improve performance and efficiency.Worked with top management staff on operational issues and other activities.Built relationships with customers to identify needs and resolve issues.Managed and supervised a team of office… Show more Assisted Operations Manager in supervising daily operations of the organization.Enforced company policies and procedures within the office.Handled correspondence and emails from customers, clients, and contractors.Liaised with different departments to improve performance and efficiency.Worked with top management staff on operational issues and other activities.Built relationships with customers to identify needs and resolve issues.Managed and supervised a team of office staff, ensuring high levels of productivity and efficiency.Oversaw the implementation of new procedures to streamline operations and improve workflow.Coordinated with the finance department to ensure accurate billing and financial reporting. Show less

Upland, California, United States

• Provided oversight of inventory, purchasing, and supplies throughout the facility.• Budgeted, controlled costs, and organized inventory to maintain expenditures and maximize profits.• Established goals and objectives for the team, including on-time deliveries, receiving, transfers, and inventory checklist.• Consulted catalogs and interviewed suppliers to obtain prices and specifications on equipment.• Followed up on orders as needed and maintained a filing system for… Show more • Provided oversight of inventory, purchasing, and supplies throughout the facility.• Budgeted, controlled costs, and organized inventory to maintain expenditures and maximize profits.• Established goals and objectives for the team, including on-time deliveries, receiving, transfers, and inventory checklist.• Consulted catalogs and interviewed suppliers to obtain prices and specifications on equipment.• Followed up on orders as needed and maintained a filing system for purchasing orders.• Maintained strong oral and written communication with all clients and customers.• Developed and maintained relationships with key suppliers and vendors to ensure timely delivery of goods and services.• Analyzed inventory data to identify trends and make recommendations for improving inventory management practices.• Coordinated with the sales team to ensure accurate forecasting and inventory planning.• Managed the procurement process, including negotiating contracts and terms with suppliers. Show less

Bachelor'S Degree, Construction Management & Engineering, 3.5

Certification, Project Management Professional (Pmp)

Specialized in Agile and Waterfall methodologies, analyzing financial data, managing multiple projects, conducting cost-benefit analyses.

Certification, Electrical Utility Planner

Curriculum focused on electrical planner responsibilities, safety, overhead and underground electrical distribution systems.

Associate Of Science - As, Computer Science