Cesar Diaz Email & Phone Number

United States

Monterey, Ca

• Monitored and controlled a number of different servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.• Trained new employees on proper workplace protocol.• Communicated with executive team and General Manager to maximize development efficiencies and resolve technology issues.• Maintained hardware and software with new installations, repairs and patches.

Salinas, California Area

• Managed customers' expectations of support and technology functionality in order to provide positive user experience.• Applied thorough understanding of company policies to ensure smooth delivery of repair services.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Described support solutions to customers to assist in problem resolution.• Set up PC and Apple desktops and laptops and all types of mobile devices.• Trained end-users of technological devices on use, functionality, and application to solve real-world problems.

Salinas, California Area

Assisted costumers in finding the best solution for their technological needs. Provided customers with the latest technological news and releases.

Monterey, Ca

Aided in processing months of backed up shipment. Assisted in improving the efficiency of the shipping processing process.

Bachelor’S Degree, Management Information Systems, General, Gradute

Activities and Societies: Management Information Systems Association

Transfer, Business Administration And Management, General

Activities and Societies: I participated in the Monterey Peninsula College soccer team. I was a member of the school soccer team for two.