Oversee and manage all onboard entertainment and staff. Manage budgets andrevenue for onboard entertainment activities and ensure the safety, security andcompliance of entertainment staff.

Responsible for the on-board content management updates using SeaMS and InDesign to update the Carnival HUB app and collateral such as FunTimes, Good to Know, Showtime and Debark flyers as well as targeted marketing materialCoordinate on-board signage needs with Hotel Director and department headsAudit on-board collateral in accordance with the Commerce Plan to ensure compliance with the company’s branding standardsIn charge of on-board movie scheduling, receiving of content hard… Show more Responsible for the on-board content management updates using SeaMS and InDesign to update the Carnival HUB app and collateral such as FunTimes, Good to Know, Showtime and Debark flyers as well as targeted marketing materialCoordinate on-board signage needs with Hotel Director and department headsAudit on-board collateral in accordance with the Commerce Plan to ensure compliance with the company’s branding standardsIn charge of on-board movie scheduling, receiving of content hard drives and quality control of all theaters including IMAX, Thrill Theater and Carnival Seaside TheaterEnsure the accuracy of content of in-cabin TV and sports bars. Communicate with on-board technical teams and shore-side personnel to resolve any issues with broadcastingGenerate analytical reports including theater occupancy reports and Total Guest Experience Monitor (TGEM) reportsWork on projects as assigned by the fleet Senior Media Manager and the shore-side Senior Manager of Onboard Marketing and MediaParticipate actively in initiatives as aligned with company’s objectives and as approved by the shore-side Senior Manager of Onboard Marketing and MediaPerform safety duties as part of the Command & Control team Show less

Oversee, coach and train Guest Services Associates.Responding to all guest inquiries and complaints and ensure that proper documentation and follow up is done in timely manner.Executive reports.Groups coordinator. Comunicating with other departments to ensure guest needs are addressed and taken care of, and ensuring operation runs smoothly.

Customized check-in/check-out at the reception or the guest room. Resolve costumer issues in timely manner.Shift reports.Taking all kind of requests from the guest assisted by other departments.

Manager in charge of room inventory to maximize the hotel revenue.

Managed guest arrivals/ departures. Personalized services for VIP guest staying on the Executive floor. Handling incoming and outgoing calls from the guests.