Cesar Duran
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Cesar Duran Email & Phone Number

Technical Customer Service Expert at Michigan Office Solutions (MOS)
Location: Grand Rapids Metropolitan Area, United States, United States 3 work roles 2 schools
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Role
Technical Customer Service Expert
Location
Grand Rapids Metropolitan Area, United States, United States
Company size

Who is Cesar Duran? Overview

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Quick answer

Cesar Duran is listed as Technical Customer Service Expert at Michigan Office Solutions (MOS), a company with 181 employees, based in Grand Rapids Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Cesar Duran.

Cesar Duran previously worked as Technical and Digital Support Agent IV at Michigan Office Solutions (Mos) and Admissions and Call Center Specialist at Davenport University. Cesar Duran holds Bachelor'S Degree: Computer Networking, Networking Security, Network And System Administration/Administrator, 3.44 Gpa from Davenport University.

Company email context

Email format at Michigan Office Solutions (MOS)

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Michigan Office Solutions (MOS)

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Profile bio

About Cesar Duran

Cesar Duran is a Technical Customer Service Expert at Michigan Office Solutions (MOS). He possess expertise in networking, troubleshooting, customer service, confidentiality, cisco ios and 18 more skills.

Listed skills include Networking, Troubleshooting, Customer Service, Confidentiality, and 19 others.

Current workplace

Cesar Duran's current company

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Michigan Office Solutions (MOS)
Michigan Office Solutions (Mos)
Technical Customer Service Expert
grand rapids, michigan, united states
Website
Employees
181
AeroLeads page
3 roles

Cesar Duran work experience

A career timeline built from the work history available for this profile.

Technical And Digital Support Agent Iv

Current

Walker, Michigan, United States

  • Customer experience coordination over multiple pipelines surrounding Xerox Products.
  • Remote technical troubleshooting for customers’ IT and printer network issues via a proactive helpdesk process.
  • Coordination of supplies for proactive servicing of equipment by Technicians.
  • Assist in scheduling field support for advanced tickets.
  • Active management of customer profiles and relationships.
Dec 2019 - Present

Admissions And Call Center Specialist

Greater Grand Rapids, Michigan Area

  • Relationship management through Salesforce CRM and progressive follow-up via text, phone, and email messages.
  • Directing inbound phone calls to appropriate departments and individuals.
  • Managed admissions scheduling for 10 campuses and over 20 Admissions team members.
  • Confidential information handling and security within the applicable systems.
  • Training of new employees and managing student workers.
  • Completion of and exceeding of daily call quotas of 40+… Show more
Oct 2015 - Dec 2019

Computer Engineer

Grand Rapids, MI

  • Management of customer tickets and proactively solving issues related.
  • Worked with installation and managing of Microsoft Office 365.
  • Experienced in Altiris and Suite systems.
Jan 2015 - Oct 2015
Team & coworkers

Colleagues at Michigan Office Solutions (MOS)

Other employees you can reach at mos-xerox.com. View company contacts for 181 employees →

2 education records

Cesar Duran education

Bachelor'S Degree: Computer Networking, Networking Security, Network And System Administration/Administrator, 3.44 Gpa

FAQ

Frequently asked questions about Cesar Duran

Quick answers generated from the profile data available on this page.

What company does Cesar Duran work for?

Cesar Duran works for Michigan Office Solutions (MOS).

What is Cesar Duran's role at Michigan Office Solutions (MOS)?

Cesar Duran is listed as Technical Customer Service Expert at Michigan Office Solutions (MOS).

Where is Cesar Duran based?

Cesar Duran is based in Grand Rapids Metropolitan Area, United States, United States while working with Michigan Office Solutions (MOS).

What companies has Cesar Duran worked for?

Cesar Duran has worked for Michigan Office Solutions (Mos), Davenport University, and Its Partners.

Who are Cesar Duran's colleagues at Michigan Office Solutions (MOS)?

Cesar Duran's colleagues at Michigan Office Solutions (MOS) include George Husted, Frank Kroll, Justin Mooney, Barb Lillard, and Greg Koster.

How can I contact Cesar Duran?

You can use AeroLeads to view verified contact signals for Cesar Duran at Michigan Office Solutions (MOS), including work email, phone, and LinkedIn data when available.

What schools did Cesar Duran attend?

Cesar Duran holds Bachelor'S Degree: Computer Networking, Networking Security, Network And System Administration/Administrator, 3.44 Gpa from Davenport University.

What skills is Cesar Duran known for?

Cesar Duran is listed with skills including Networking, Troubleshooting, Customer Service, Confidentiality, Cisco Ios, Cisco Routers, Wireless Networking, and Windows Server.

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