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Cesar Duran is listed as Technical Customer Service Expert at Michigan Office Solutions (MOS), a with 181 employees, based in Grand Rapids Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Cesar Duran.
Cesar Duran previously worked as Technical and Digital Support Agent IV at Michigan Office Solutions (Mos) and Admissions and Call Center Specialist at Davenport University. Cesar Duran holds Bachelor'S Degree: Computer Networking, Networking Security, Network And System Administration/Administrator, 3.44 Gpa from Davenport University.
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Cesar Duran is a Technical Customer Service Expert at Michigan Office Solutions (MOS). He possess expertise in networking, troubleshooting, customer service, confidentiality, cisco ios and 18 more skills.
Listed skills include Networking, Troubleshooting, Customer Service, Confidentiality, and 19 others.
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Walker, Michigan, United States
• Customer experience coordination over multiple pipelines surrounding Xerox Products.• Remote technical troubleshooting for customers’ IT and printer network issues via a proactive helpdesk process. • Coordination of supplies for proactive servicing of equipment by Technicians. • Assist in scheduling field support for advanced tickets. • Active management of customer profiles and relationships.
Greater Grand Rapids, Michigan Area
• Relationship management through Salesforce CRM and progressive follow-up via text, phone, and email messages. • Directing inbound phone calls to appropriate departments and individuals. • Managed admissions scheduling for 10 campuses and over 20 Admissions team members. • Confidential information handling and security within the applicable systems. • Training of new employees and managing student workers. • Completion of and exceeding of daily call quotas of 40+… Show more • Relationship management through Salesforce CRM and progressive follow-up via text, phone, and email messages. • Directing inbound phone calls to appropriate departments and individuals. • Managed admissions scheduling for 10 campuses and over 20 Admissions team members. • Confidential information handling and security within the applicable systems. • Training of new employees and managing student workers. • Completion of and exceeding of daily call quotas of 40+ outbound calls daily. Show less
Grand Rapids, Mi
• Management of customer tickets and proactively solving issues related. • Worked with installation and managing of Microsoft Office 365. • Experienced in Altiris and Suite systems.
Other employees you can reach at mos-xerox.com. View company contacts for 181 employees →
Perry Ghering
Colleague at Michigan Office Solutions (Mos)Grawn, Michigan, United States
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PL
Patrick Loughridge
Colleague at Michigan Office Solutions (Mos)Twin Lake, Michigan, United States
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Perry Ghering
Colleague at Michigan Office Solutions (Mos)Greater Saginaw-Midland-Bay City Area, United States
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KS
Keith Stewart
Colleague at Michigan Office Solutions (Mos)Grand Rapids, Michigan, United States
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DA
Dean Allen Smith
Colleague at Michigan Office Solutions (Mos)Detroit, Michigan, United States
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JG
Judy Griffin
Colleague at Michigan Office Solutions (Mos)Lowell, Michigan, United States
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DB
Dan Brady
Colleague at Michigan Office Solutions (Mos)Grand Rapids, Michigan, United States
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Bruce Smith
Colleague at Michigan Office Solutions (Mos)Grand Rapids, Michigan, United States
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AK
Anthony Klein
Colleague at Michigan Office Solutions (Mos)Mendon, Michigan, United States
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RP
Rey Polendo
Colleague at Michigan Office Solutions (Mos)Battle Creek, Michigan, United States
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Activities and Societies: Phi Theta Kappa
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Cesar Duran works for Michigan Office Solutions (MOS).
Cesar Duran is listed as Technical Customer Service Expert at Michigan Office Solutions (MOS).
Cesar Duran is based in Grand Rapids Metropolitan Area, United States while working with Michigan Office Solutions (MOS).
Cesar Duran has worked for Michigan Office Solutions (Mos), Davenport University, and Its Partners.
Cesar Duran's colleagues at Michigan Office Solutions (MOS) include Perry Ghering, Patrick Loughridge, Perry Ghering, Keith Stewart, and Dean Allen Smith.
You can use AeroLeads to view verified contact signals for Cesar Duran at Michigan Office Solutions (MOS), including work email, phone, and LinkedIn data when available.
Cesar Duran holds Bachelor'S Degree: Computer Networking, Networking Security, Network And System Administration/Administrator, 3.44 Gpa from Davenport University.
Cesar Duran is listed with skills including Networking, Troubleshooting, Customer Service, Confidentiality, Cisco Ios, Cisco Routers, Wireless Networking, and Windows Server.
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