Cesar E. Garcia Email & Phone Number

Northbrook, Illinois, United States

Overall Purpose: Responsible for effectively managing a territory composed of 3 US states and Puerto Rico. Leading campaigns and telephone prospecting targeting existing customers and new prospects. Analyzing customer accounts, product ordering history and performing business reviews in order to effectively recommend personalized product/service solution. Key Roles and Responsibilities: Determine customers’ needs and present an appropriate resolution tailored those needs. Building a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified.Working closely with cross functional team members such as transportation, billing, collections, sales, and customer support in order to provide a seamless customer experience. Focusing on sales activities other revenue generating activities.Addressing assigned customer issues and concerns in a timely manner.

Northbrook, Illinois

Overall Purpose: Responsible for effectively managing a book of business along with leading campaigns and telephone prospecting targeting existing customers and new prospects. Analyzing customer accounts and performing business reviews in order to effectively recommend personalized solutions. Key Roles and Responsibilities: Determine customers’ needs/requirements and negotiate an appropriate resolution by right sizing, price adjustments, and/or resolving service quality issues.Building a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified.Working closely with cross functional team members such as transportation, billing, collections, sales, and customer support in order to provide a seamless customer experience. Focusing on sales activities, value-added services and other revenue generating activities.Addressing assigned customer issues and concerns in a timely manner.

Ranked #1 in district in February and March.Amongst the top team in the market in close rates around Premium video/ broadband submissions and postpaid voice close rates in Q1.Demonstrated Year-Over-Year growth in Q1 for the following company priorities: Premium Video BroadbandPostpaid Voice Overall Purpose: Responsible for all aspects of the daily retail store operation. Key Roles and Responsibilities: Oversees the overall daily operation of a retail store. Responsibilities include supervising store employees, coaching and developing employees to succeed, hiring, firing, discipline, staffing, and scheduling of employees. Manages store to ensure that it meets sales performance and profitability criteria. Manages employees to ensure customer satisfaction. Oversees the maintenance of inventories at adequate levels, directs the promotion of sales, and supervises the maintenance of the appearance of the store. Completes accounting and reports associated with cash receipts and prices. Oversees store product inventory.

Niles, Illinois

Ranked #1 team for Q1 and Q2 in 2017.Greater Lakes Market highest team in close rates for 2017.4 time Circle Of Excellence winner.Ranked top 20% in the Market for 2017.Demonstrated Year-Over-Year growth in 2017 for the following company priorities: Premium Video BroadbandPostpaid Voice 2 time Court of Dreams winner #1 team in Q1 in 2018. Overall Purpose: Responsible for all aspects of the daily retail store operation. Key Roles and Responsibilities: Oversees the overall daily operation of a retail store. Responsibilities include supervising store employees, coaching and developing employees to succeed, hiring, firing, discipline, staffing, and scheduling of employees. Manages store to ensure that it meets sales performance and profitability criteria. Manages employees to ensure customer satisfaction. Oversees the maintenance of inventories at adequate levels, directs the promotion of sales, and supervises the maintenance of the appearance of the store. Completes accounting and reports associated with cash receipts and prices. Oversees store product inventory.

Chicago, Illinois

Ranked #3 Bilingual Sales Consultant at a Level 3 COR store in 2015. Achieved business expert status in both 2014 and 2015.Achieved and exceeded sales objectives in 2014 and 2015 with an overall attainment of 120% and higher.Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

Chicago, Illinois

Place/manage orders and inventory levels for 5 different location in the Chicago-land area.In charge of inventory counts of all locationsRunning sales reports and manage new or existing orders to ensure we are meeting customer demand and drive profits. Processing returns on defective and damaged goods.