Help Desk Support Associate 2
CurrentReplace all old Dell/Lenovo hardware with new Dell hardware Do a full migration on the new hardware as per user’s former machine. Support Windows, hardware & proprietary software in an environment of 6200 users Resolve level 1 / 2 Windows, Networking, and Telecommunications issues over the phone in a calm and friendly manner, and in person should hands-on support be needed.Monitor ticket queue, and resolve them to close out tickets. Remote into user machines using SCCM and remote desktop. Reset User account passwords using Active Directory. Image hardware using SCCM. Certified SME for Radiology programs; Nuance Powerscribe & Powershare, FUJI Synapse, Radimetrics.Oversee PT medical records and correct mistakes through the use of the EPIC interface, Synapse and Powerscribe. Perform site assessments to account for all equipment.