César Mendoza Email and Phone Number

As an Operations Manager, I have led a two lines of business(LOB’s), delivering exceptional customer experience outcomes for a global healthcare company. I have over 10 years of experience in the BPO/CX outsourcing industry, launching and managing important accounts, driving engagement, performance, and client satisfaction.I have skills in KPI analysis, performance reviews, coaching, and goal setting. I also implement process improvement initiatives to enhance organizational culture, efficiency, and growth, collaborating closely with other departments and developing, monitoring projects and documentation with a change management approach. Passionate about continuous improvement, product development, and fostering effective client relationships. I believe in leading with integrity and fostering a collaborative work environment. If you'd like to connect, discuss potential projects, or explore professional opportunities, I'd be happy to hear from you.#OperationsManager #Colombia #InternationalBusiness #ProjectManagement #Datadriven #StrategicPlanning #TeamLeadershipOperations #CRM