Cesar Labarca Email & Phone Number

Berkeley, Ca

Berkeley, Ca

Website and application developer. Code, test, implement VB.NET, WordPress and Umbraco based websites. • Virtual Food Drive website collected over $2 million in donations• Agencies Online shopping appointment and financial status site for over 250 member agencies• Creation and support for multiple sites including Azure website and Azure VM based implementations. SQL Server Database Admin. Coded all of the data migration scripts for a migration from multiple in-house CRM and SQL Server and Access systems to the Blackbaud CRM system. Created SQL Server data warehouse for Microsoft Dynamics NAV data and created real-time operations dashboard. Wrote SQL scripts to integrate Dynamics NAV and in-house data applications to produce reports, data alerts and data entry efficiencies.Administrator for Avaya PBX systems including telephony support, troubleshooting, implementations, upgrades, auto attendant scripts, call tree, and TAPI application development for multiple client sites.Responsible for the planning, implementation, upgrade and maintenance of the video surveillance systems at multiple client sites.

Temecula, Ca

Technical Support Analyst for CAD/Database/GIS. Responsible for third tier support and definitive resolution of field issues associated with the CAD (Computer Aided Dispatch), database products and ESRI GIS mapping products, as well as the support for mobile fire and police data systems utilizing vehicle installed laptops, through radio and cell networks. Identified persistent product issues and conducted root cause analysis for escalation of issues to product development. Provided root cause analysis training for technical support technicians and field engineers.Designed and built the dispatch system product support test labs and trained and supervised the support team resulting in 25% increase in case resolution by tier 1 staff.Served as liaison between field engineers and product development for all technical matters associated with new and existing implementations.Implemented remote access strategy for remote troubleshooting, data gathering and problem solving.

Responsible for defining the implementation plans and strategies. Responsible for all of the interface implementations and for the testing, troubleshooting and on-site implementation of CAD and Mobile Data Systems, both in Law Enforcement and Fire/EMS environments.Key member of the product development team, providing valuable contributions during the entirety of the software development lifecycle.

Temecula, Ca

Test Lead for the CAD Integration and Test Team. Responsible for the team that tests, defines the issues, and troubleshoots both Lab and field issues.Expert at applying Agile development methodologies in a mission-critical development environment.

Plant Equipment, Inc. - Designed and developed a 9-1-1 CAD system web-based call reporting application in VB.NET and ASP.NET with an MS SQL back end. The application consists of 18 reports that acquire data from a SQL database. The application presents the reports for selection and dynamically presents fields for inputting filter criteria based on the report. The reports are presented in a PDF format. The application also allows for the scheduling of reports.Plant Equipment, Inc. - On-Site troubleshooting, testing and implementation of the interface between the Zetron Radio system and the Computer Aided Dispatch system.Alameda County Community Food Bank - Designed, coded and implemented the interactive web site for participating agencies. Development done using MSSQL Server and .NET technologies.

Domain expert on the integration of hardware telecommunications systems with software systems. Resident expert on the research, modification and implementation of rapid development methodologies. Responsible for designing, planning, and implementing the testing of integrated telephony systems, and for troubleshooting telephony and database products. Also responsible for the co-habitation/integration testing of required third party products. Responsible for determining SQL database performance benchmarks and testing and troubleshooting performance-related issues. Responsible for establishing and maintaining the partnership with Motorola, and for defining, testing and troubleshooting the integrated 9-1-1 application environment. Responsible for creating and maintaining the testing labs and for on-site crisis interventions at customer facilities. Have led five successful trips to the Microsoft Premium Support Labs to test, benchmark, and troubleshoot application performance. Have led numerous successful on-site troubleshooting and beta installation trips. Promptly resolved all escalated customer issues.

Pasadena, Ca

Unix system administrator. In charge of configuring and maintaining the information systems infrastructure. Responsible (in a group of 5) for Y2K testing of the Deep Space Network Advanced Communications Service. Designed and documented test procedures for subsystems of the Advanced Communications Service. Supported Galileo S-Band communications software development and testing (UNIX environment). Received a NASA award for the Galileo S-Band mission recovery poject.