• Responsible for organizing the work in the Inbound and Outbound areas in order to achieve the objectives.• In charge of delegating operational tasks to work team in order to achieve optimal time in the operation.• Inventory control in the system, the locations and stock of products that are in the company.• Customer requirements attention according to their needs.• Coordination with the different areas that participate in the operation in order to achieve effectiveness in the distribution objectives that the company demands. • Authorized operator of vehicles with specific equipment.

Responsible for carrying out quality control operations of the products, revision of the expiration date and transfer of the same.Responsible for registering in the system the locations and inventories of stock of products that are in the company.

Responsible for performing quality control of products belonging to external customers.Responsible for registering in the system the stock of the products that are reviewed.

Responsible for administrative activities, control and registration of reports, formats and documents of the Company.Anticipate customer requirements in order to maintain a good relationship with them.Coordinate and control functions in the supply chain.Manage and plan production, transportation, storage and distribution activities.Coordination and management of work teams establishing objectives within the operational area.Reconciliation between physical, reports, formats, documents to clarify differences between them.Necessary follow-up for taking inventories and auditsAchievements:The attention time of our clients' requirements was optimized with the improvement of the operations management processes.

Supervision of work teams in the areas of Collections and Customer Service.Planning of training programs on issues related to quality; monitoring and evaluation of results. Skills development, analyzing work methods and developing training plans for new and old staff, with the aim of raising efficiency levels.Improvement in processes and control systems to achieve the objectives set by the institution.Resolution of incidents and execution of contingency plan.Active participation in Management Committees, presenting reports of results obtained for analysis, based on management objectives on a fortnightly and monthly basis.Achievements:“IBR Supervisor of the Year” award, recognition of the performance achieved by meeting 100% of the annual objectives.

Responsible for interacting with the external client to collect information on their processes and implement improvements. Raise new business requirements to the commercial area and evaluate its feasibility with the areas involved.Supervision of the productivity of work teams in the areas of sales, collections, customer service, commercial platform, surveys, claims and affiliations for important institutions; to mention a few: Mibanco, Protecta, Citibank, AFP Habitat, La Positiva, Rímac, Vía Parque Rímac.Service level management and management quality assessment.Plan strategies of utmost importance, improvement in processes and control systems for the achievement of objectives set by the institution.Analysis and design of indicators that allow identifying the reality of the business in order to take timely actions during management and exceed the objectives defined by the leadership.Planning of training programs on issues related to quality; monitoring and evaluation of results. Skills development, analyzing work methods and developing training plans for new and old staff, with the aim of raising efficiency levels.Active participation in Management Committees, presenting reports of results obtained for analysis, based on management objectives on a fortnightly and monthly basis.Active participation in the Occupational Health and Safety Committee, advising and monitoring compliance with the provisions of the institution's internal regulations.Participation in the process of adapting to the ISO 9001:2008 standard.Achievements:ncreased income by attracting new customers by implementing new businesses in Collections, Sales, Claims and Customer Service. Service level increase to 95%. Fulfillment of the 98% placement goal. Reducing the impact of the learning curve on the work team.

Authorization of cash operations and service platform according to the level of delegation.Supervision and control of custody of cash values ​​and documents that are protected in the agency, to guarantee the support of the active and passive operations that are generated.Scheduled and unscheduled cash settlements, vaults and ATMs.Supervision of the operations area.Guidance on current products and services: insurance, loans, term deposits, savings accounts.Achievements:Decrease in delinquency rates and increase in the placement of passive products through a strategy in the Collection and Business Areas.

Customer orientation of products and services: insurance, loans, time deposits, savings accounts.Process of financial transactions, disbursement of credits, opening of savings accounts and term deposits, interbank transfers.Sales of products and services of the financial institution.Report to the head of operations as manager of the platform area.

Customer orientation of products and services.Sales of products and services of the financial institution: insurance, loans, term deposits, savings accounts.Process of financial transactions, payment-refinancing of installments, disbursement of credits, opening of passive accounts, interbank transfers.