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Outstanding work with more than 22 years’ experience in Information Technology and in Software Omnichannel Solutions, development of strategic projects, assessment of improvements, elaboration of schedules and technical proposals, presentations, analysis of technical and economic viability, in the planning and definition of infrastructures and implementation of improvements, aiming the improvement of processes and optimization of the tasks. Domain in responding RFP's, mapping of projects, definitions for elaboration of POCs. Extensive knowledge of software integrations in the telephony environment (Voice and Data) and Telecommunications.Actions for the growth in the overall results, contributing to the reduction of costs during the implementation of projects and proactive actions to leverage new businesses.Omnichannel Solutions Rest API Architecture, RPA, IA, Cloud, Workforce Optimization (Workforce Management, Quality Management, Performance Management e Speech Analytics), Inbound, Outbound, Chat, Email, SMS and Social Media, Backoffice and Self-service Automation including ASR, TTS, Performance Management and Speech Analytics, Chatbots and Natural Language.Destacada trajetória de mais de 22 anos na área de Tecnologia da Informação, com experiência em soluções de Software, Digital e Contact Center Omnichannel, desenvolvimento de projetos estratégicos, levantamento de melhorias, elaboração de cronogramas e propostas técnicas, apresentações, análises de viabilidade técnica e econômica, no planejamento e definição de infraestruturas e implementação de melhorias, visando o aprimoramento de processos e otimização das tarefas. Domínio em responder RFP’s, mapeamento de projetos, definições para elaboração de POCs (pilotos). Amplo conhecimento de integrações de software, ERP e telecomunicações.Ações para crescimento nos resultados gerais, contribuindo para a redução de custos durante a implantação dos projetos e ações proativas para alavancagem de novos negócios.Destaque para soluções: Arquitetura REST, RPA, IA Cloud, Workforce Optimization (Workforce Management, Quality Management, Performance Management e Speech Analytics), Soluções Omnichannel (Inbound, Outbound, Blended, Chat, Chatbots, e-mail,Agente Virtual, Social Media, soluções digitais, e Self-service Automation.
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Chief Product OfficerLikewater Communication Solutions Jan 2022 - PresentSão Paulo, Br -
Business Development Manager3Corp Technology Sep 2017 - Dec 2021Santana De Parnaíba, São Paulo, BrResponsible for the incorporation of the company Enghouse Solution as main partner to Omnichannel solution of Brazil. My main goal was to include the portfolio of the Enghouse solution in the context of 3corp. During this period, I performed the activities with Sales Manager, Pre-Sales and Project Manager.Responsible for identifying new business opportunities during the prospecting process, in clients and partners, working with the objective of understanding the needs of the business and presenting the best applicable solution; responses to RFP / RFI processes, conducting meetings, demonstrations, assessments and trainings; elaborating Return on Investment (ROI), benchmark studies, Solution Design, quotations, as well as validating the Professional Services.Main achievementsI was responsible for presenting and including in the corporation's portfolio omnichannel solution (Enghouse). In a short time, we were able to implement this solution in some of the main clients of 3corp, reaching the goals and increase of revenue. -
Project ManagerPresence Technology Sep 2014 - Sep 2017Madrid, EsMain responsibilitiesResponsible for identifying new business opportunities in different segments with the objective of understanding the client's needs and presenting the best applicable solution. Profound knowledge of RFP / RFI processes, conducting meetings, demonstrations, evaluations and trainings. Benchmark studies, solution design, pricing, and validate the professional services required for projects in Brazil and other Latin American countries. Responsible for developing the best solution for the client, interacting with internal departments. Responsible for providing instruction and knowledge to partner channels. Experience with On Premise, Hosted and Cloud Based projects.Main achievementsWe were able to enter Atento through a POC, being the main objective of the company in our territory. I was responsible for developing and managing the entire project.Success for company growth in the Brazilian territory. By 2014 Presence had about 200 service positions. The next three years we have reached more than 2000 positions, increasing our sales by more than 400%. The main challenge was to grow in an orderly and organic manner, taking into account the limited amount of resources in Brazil. -
Project Manager And Product ManagerG4 Soluções Para Contact Center Feb 2013 - Sep 2014Responsible for planning, execution and monitoring of projects, team motivation, problem solving and decision making, presentations, handover, among other management activities. I was responsible for the project / product team with the main objective of redesigning and restructuring the existing product modules.Main achievementsIn the product area, I had the mission to restructure the development team. My main mission was to manage a highly competent team to rebuild a new product that adheres to the needs of the market. Part of the objective was completing and put to the test in large BPOs such as Atento, Contax and TIVIT. -
Business ApplicatiionOthos Telecomunicações Ltda Oct 2012 - Feb 2013São Paulo, São Paulo, BrResponsible for a project in South Africa, conducting PABX architecture, based on FreeSwitch to support more than 15 million active calls per month, providing the cost reduction concerning telephony in 80%, besides elaborating a schedule and cost time chart, defining development tools and development environment -
Project Coordinator At Altitude SoftwareAltitude Software Aug 2008 - Sep 2012Lisbon, PtDefinition of technical and strategic architecture for conducting the project, actuating on elaboration of time chart, progress control, technical proposal, holding meetings with the customer, technical follow-up and follow-up of activities, which were conducted, draft - status report, feedback application, project handover, interaction with R&D about customer, resolve technical issues, technical Knowledge transfer, and levering new businesses. Main achievementsAltitude wasn’t being able to increase business with Atento but we had one change with Bank Santander inside of Atento(POC). Successfully met 800 positions of assistance with client Atento, by creating a pilot having 100 attendant positions which provided significant outcomes. A highlight at capture of all assistance position of BBVA client, with the organization participation in a BID with other companies. This bid represented about 22.000 attendant positions around of the world, obtaining a billing of R$ 25 million for Altitude. I coordinated one stage of this project the implementation in Paraguay branch. Everything was successfulSuccessfully reached the problem solution and increase of new businesses with Palacio de Hierro in Mexico, through project management for regaining the client’s confidence. Provision of technical support and development, conducting integrations with many platforms and with PABXs, IVR, updating, implementation and Call Center system support. Programming of URAs CTI, chats, collaborator, among others. Management and installation of SQL Server 2008 and Oracle 10 database.Responsible for development of system for contact center, integration with the product, reports, data modeling and associated entities. Main clients in Brazil: Atento, Cetelem, Paschoalotto, CSU, Contax, Fidelity, Dedic, VoxLine, Estado de São Paulo, TIM, Claro, Folha de São Paulo, Infoglobo, Banco Itaú, Unibanco, Banco Santander, Sky, UOL, ACS Contac Center, ASK, VIVO, Telefônica among other clients. -
Coordenador De TiOthos Telecomunicações Ltda Aug 2007 - Aug 2008São Paulo, São Paulo, BrThe main purpose was to prepare a PABX based on VOIP technology, reduce the company costs concerning telephony in 70%, based on Asterisk solution. This project was successfully completed.
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Gps / Technical SupportAltitude Software Apr 2003 - Aug 2007Lisbon, PtTechnical support, performing tasks such as integrations in several platforms, integrations with PABX's and IVR’s, implementation and support for Call Center systems, developer of CTI IVR’s , installation of database (Oracle, SQLServer and Informix), Chats, Collaborator, Voice Recorder among other Contact Center modules. Full proficiency on Solution and Integration of Altitude Software Contact CenterDevelopment of systems for Contact Center (Visual Studio), integration with the product, reports and data modeling among other activities.
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Technology CoordinatorDedic Feb 2002 - Apr 2003São Paulo, Sp, BrRestructuring of development sector, involving standardizations and efficiency at project address, minimizing in 100% the operation period and eliminating the expenses concerning overtime, resource allocations and wear. -
Support Analyst / GpsSpread Teleinformática Ltda (Easyphone) Feb 2000 - Feb 2002The same activities performed at ALTITUDE SOFTWARE LATINO AMÉRICA.
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Systems Development / Technical SupportGlobalsys May 1997 - May 1999System development and analysis system turned to Contact Center. Technical Support on platforms Melita (Unified IP) and EasyPhone (Current Altitude UCI).
Cesar Mendes Skills
Cesar Mendes Education Details
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Universidade IbirapueraTelecommunication -
Fundação BradescoProcessamento De Dados
Frequently Asked Questions about Cesar Mendes
What company does Cesar Mendes work for?
Cesar Mendes works for Likewater Communication Solutions
What is Cesar Mendes's role at the current company?
Cesar Mendes's current role is Chief Product Officer.
What is Cesar Mendes's email address?
Cesar Mendes's email address is ce****@****ail.com
What schools did Cesar Mendes attend?
Cesar Mendes attended Universidade Ibirapuera, Fundação Bradesco.
What are some of Cesar Mendes's interests?
Cesar Mendes has interest in Gerenciamento De Projetos, Desenvolvimento Organizacional, Soluções Para Contact Center.
What skills is Cesar Mendes known for?
Cesar Mendes has skills like Contact Centers, Integration, Microsoft Sql Server, Telecommunications, Itil, Call Centers, Unified Communications, Centrais De Atendimento, Sistemas Operacionais, Project Coordination, Pre Sales, Asterisk.
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