• Working on a team that is continuously monitoring and ensuring efficient operation of multi-vendor computer networks within multinational companies and government entities • Troubleshooting simple and complex LAN and WLAN issues via the command line and graphical user interfaces and ensuring that the issues are resolved in a timely manner • Determining when equipment needs to replaced and promptly processing the replacements • Configuring and installing new Cisco routers, switches, and access points that are being added to the network • Following customer specific processes and documenting troubleshooting efforts and resolutions • Managing and Troubleshooting DNS and DHCP servers that provide services to hundreds of clients on multiple networks and ensuring that the services are highly available • Assisting end-users in connecting to the Virtual Private Network and troubleshooting VPN connection issues to ensure that the end-users can connect to the VPN network and access resources • Troubleshooting Cisco Adaptive Security Appliances configured as VPN Concentrators to ensure that they are highly available so that end users can connect to the Virtual Private Networks seamlessly from anywhere in the world • Engaging and working with Internet Service Providers, third-party vendors, and Service Delivery Managers in a multi-lingual environment to resolve problems that require actions by third party vendors and Internet service providers for resolution • Gathering output from Cisco Adaptive Security Appliances, Cisco and Juniper Routers, Cisco Meraki Routers, Cisco and HP Switches, Cisco Access Points, Cisco Wireless LAN Controllers, Infoblox Servers, Bluecoat Proxy Servers, and Fortinet Firewalls for further analysis and troubleshooting

-Worked as a part of a team that is responsible for monitoring and troubleshooting basic computer network topologies consisting of Cisco routers, Cisco Meraki appliances, switches, and access points for multiple customers.-Engaged Internet service providers and third party vendors, when necessary, to ensure resolution of ISP related issues that were impacting customers. -Documented all changes that were completed on the networks to ensure that all notes and documentation remain up to date.