Committed to excellence in customer service and client satisfaction at Zenith American Solutions, where I am responsible for providing exceptional support and effectively resolving our clients’ needs.🔹 Key Responsibilities: • Addressing customer inquiries and issues proactively and professionally. • Provide comprehensive assistance to insurance members and healthcare providers (doctors, clinics, hospitals, and chiropractors), with a focus on customer service excellence. • Use systems such as Spyglass for information searches and Get Next to create reference packages and CRM tracking for each client, whether member or provider. • Handle inquiries about claims, payments, medical records, and information on insurance benefits and eligibility. • Provide detailed and accurate information regarding the coverage of medical procedures, deductibles, and insurance eligibility. • Effectively respond to calls, ensuring that clients fully understand their benefits and financial responsibilities. • Enhance customer satisfaction through quick and effective solutions, maintaining high standards of quality and accuracy in each interaction. • Collaborating closely with internal teams to resolve issues and enhance the customer experience.🔹 Notable Achievements: • Improved customer service response times by 20% through the implementation of more efficient processes.

PEGATANKE is a high quality glue brand known globally, with 10 years in the market and present in more than 21 countries. It is used in the home and in industry, offering durable solutions in repairs and construction. In PEGATANKE, lead the management and a development program for exclusive salespeople in 5 provinces, looking for their service to meet the company's standards in terms of quality, coverage, profitability, attention and negotiation with customers in traditional and modern channels. Sales Functions: - Reports to the Sales Director. - Supervision of salespeople under the B2B FALCON program. - Monthly measurements of POS execution. - Analysis of the Share of our products to generate proposals through the salespeople to fulfill sales KPIS, coverage, product packaging. Development functions for the company: - I developed a diagnostic program to determine the level of effectiveness in logistics, administrative, sales and execution efforts to implement improvement plan in the company. - Implemented Falcón B2B invoicing system for the company to obtain their sales and analyze their effectiveness in the market. - Systematized their order forms, inventories through Excel, approved by the company. - Developed and implemented a new P4P scheme for the vendors, projecting growth in the market, taking into account the most important indicators. - Monthly visits to the POS with the vendors to advise them in negotiations and achieve their goals in volume, sales goals of different packaging and colors of products (SKU).

In Heineken PA, lead the supervision and development program for exclusive Distributors in 5 provinces. aiming for their service to be similar to our direct delivery in terms of quality, coverage, profitabilityquality, coverage, profitability, customer service and negotiation with customers in traditional and modern channels ( ON and OFF Premises)Sales Functions:● Managed and oversaw the distributor invoicing within the B2B PEPPERI program, achieving a notable 14% increase in sales. This initiative not only facilitated distributors in obtaining sales but also allowed for a comprehensive analysis of their effectiveness in the beer market.● Standardized distributor order forms and inventory management using Excel, ensuring improved efficiency and uniformity across company processes. This facilitated a streamlined and consistent approach company-wide.● Designed and implemented an Excel dashboard to improve inventory visibility for distributors, offering a streamlined and efficient comprehension of inventory levels. This facilitated faster decision-making and significantly contributed to reducing stockouts, enhancing overall operational efficiency.● Successfully achieved sales KPEs, optimizing market coverage and enhanced product packaging strategies.● Implemented a distributor incentive program, achieving a solid 14% market growth. By focusing on keyindicators like POS planimetry, prime position, and refrigerator units, improved distributor performance andsuccessfully expanded the market.● Proactively collaborate with distributors and engage at Point of Sale (POS) locations as needed, offeringstrategic counsel to facilitate negotiations and drive sales volume, profitability, and identify growthopportunities.● Drove successful operations across five counties, excelling in relationship management and strategicallytargeting key accounts with a focus on accelerating sales.

SmartBrix, a leader in prefabricated modular construction, offers faster and more environmentally friendly solutions than traditional construction. Main Functions:● Executed customer prospecting strategies, reporting to the General Manager. Demonstrated strategic market insight to identify and engage potential clients for the sales team● Assumed the lead role in handling and successfully closing negotiations for the team, showcasing strong communication and deal-closing skills that consistently achieved positive outcomes● Partnered closely with cross-functional teams to craft and deliver solutions precisely tailored to customer requirements, showcasing adept communication and collaborative skills to enhance the overall customer experience

Senior Property Manager at Grupo VerdeAzulPromotion and administration of a portfolio of high value properties of the corporate group VerdeAzul, reporting directly to the president Mr. Alberto Vallarino. In charge of the commercial management of the properties for sale; I coordinate the promotion in online platforms, negotiation with potential brokers and prospecting of potential clients in social events. Being these properties valued at more than USD $1M, handled a sale with personalized attention and follow-up to demanding clients.Main Functions: ● Managed rental properties for prospective clients, providing comprehensive services that not only fulfilled immediate leasing needs but also created opportunities for potential property sales when feasible.● Managed negotiations for both rental and sales transactions, collaborating closely with the legal team and fostering partnerships with banks and financial institutions to ensure seamless and compliant processes.● Conduct monthly property inspections, coordinate maintenance with contractors to ensure optimal upkeep, and achieved a 20% cost savings within a year through efficient practices.● Effectively managed property budgets, strategizing to reduce overall expenditures by 15% annually through meticulous financial analysis and cost-saving initiative.

Construtecho is a leading company in Central America and the Caribbean in the manufacture and distribution of METALPANEL FOR FACADES, COVERS AND REFRIGERATORS. Commercial executive in roofing systems and architectural finishes.