Cesar Peña Email & Phone Number

New York, New York, United States

* Direct onsite support to C-Level, and VIP Executives* Provide onsite and remote support for 4 office locations (Bronx, Hudson Valley, Carlstadt, New Rochelle)* Prepare/Image PC’s and Mac computers for all new hires* Support both Windows and Mac OS on desktops and laptops as well as mobile devices* Maintain internal Honeywell Security System for all users and visitors* Communicate and coordinate with a variety of IT support teams to resolve end user tickets* Support IT special projects, office moves, data recovery, hardware and software testing etc.* Document procedures and update documentation to record new equipment installed, new sites, changes to computer configurations, etc. * Active Directory users and groups management, with some DHCP management* Set up/maintain office phones and accounts via Avaya Control Manager

Greater New York City Area

* Provide direct support to lead Doctors, C-Level, and VIP Executives via Remedy* Respond to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS, tablets & smartphones (IOS & Android) and Microsoft Office* Lead Mac Administrator and currently maintain connectivity of Macs to domain, file servers and VPN services upon request* In charge of upgrading and configuration of Office 365 in Windows 10* Help maintain connectivity among users to Epic systems through Citrix* Use Citrix Director as a Delegated Desktop Administrator to reset Citrix Profiles and restart Citrix Sessions as well troubleshoot sessions

New York City

* Provide onsite support for 2 office locations (Empire State Building, 112 W 34th Street)* Support both Windows and Mac OS on desktops and laptops* Provide Post-Windows 10 migration support* Imaging Windows Desktops and Laptops using SCCM, and Mac Desktops and Laptops using Casper* Installation and configuration of Office 365 (Windows 10) and Office 2016 (Window 7)* Active Directory users and groups management* Support computer peripheral equipment e.g. printers, scanners, projectors and video conference* Install, maintain, modify and repair computer hardware and software

Greater New York City Area

*Provided onsite support for 3 office locations (Ketchum, Access Emanate, Harrison & Shriftman)*Support both Windows and Mac OS on desktops and laptops*Responsible for maintaining and keeping Inventory for all 3 offices*Imaging Windows Desktops and Laptops using SCCM and Clonezilla*Active Directory users and groups management*Deployment of mobile devices using Citrix Secure Hub*Install, maintain, modify and repair computer hardware and software

New York City

• Provide direct support to VIP (executive team) and entire office location• Image Apple and Windows Laptops/Desktops using a variety of ghosting technology (Casper, Clonezilla, Carbon Copy Cloner, SuperDuper)• Preparing Macs from scratch for Web Design team with necessary programs, tools and plugins• Upgrade of Mac OS X as well as maintaining their communication with all services• Installation and configuration of both windows and Mac OS on desktops and laptops• In charge of creating and managing users account in Active Directory• Manage users’ access to resources via group policy and group memberships in AD• Perform Windows 7 Migration and provide Post Support.• Administration of application deployment on all Apple related products (i.e. Tablets, Phones, Laptops, desktops) using Casper, as well as on PCs.• Troubleshoot and diagnose hardware and software problems for end-users.• Provide installation and updating of software, as well as setup and troubleshoot equipment.• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues• Installation and configuration of Office suite including Outlook 2013• Data scrub Hard Drive and document PC information into Casper systems. • Configure Shoretel IP Communicator for Shoretel phones, and setup VPN Token on Laptops.Assist manager with the coordination of moves and new hire desk setups.

New York City

• Set up the Fashion Designers with Macs plus all necessary Adobe and Office Suite products• Maintained connectivity of Macs to domain, file servers and VPN services when applicable• Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems. • Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server. • Maintaining servers and network hardware.• Diagnosing and troubleshooting hardware failures.• Maintaining/support computer peripheral equipment e.g. printers, scanners, projectors and video conference/monitor the job & ensure that it is done correctly (as needed).• Maintaining wired and wireless networks, desktop and server computers.• Providing technical support for hardware and software issues in the office.• Setting up and maintaining backup system for file servers and in-office desktop computers.• Carrying out routine network maintenance tasks.• Setting up, maintaining and removing user network accounts where necessary.• Assist in the organization and inventory of all hardware and software resources.• Support Video Conference for all offices in the organization.• Assist in recommendations for new equipment and services to purchase and works with various vendors for procurement.• Assist in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.

Queens, New York

• Provided onsite engineering and technical support to network systems.• Database management of the Network and Microsoft Exchange.• Upgraded and maintained workstations and printers.• Interfaced with hardware/software engineers to provide permanent solutions to recurring issues.• Configure and troubleshoot Microsoft Windows 7/XP operating systems and connect it to a network, configuring remote access.• Maintained a virtual private network (VPN) solution utilizing Windows Server 2008 R2.• Analyzed server and storage systems.

New York City

• Deliver in-depth knowledge of company products, services, policies and procedures. • Investigate competitive policy pricing strategies for automobile and life insurance.• Deal directly with policy holders following accidents and/or vehicle thefts• Helped in all areas of marketing and operations, including but not limited to: shipping and receiving, inventory management, store signage & displays, and business-to-business cross-promotional campaigns.• Operated, trained and often supervised in-store cash register/point-of-sale transactions and merchandise returns/exchanges across varied work shifts and during both slow and busy shopping periods of the year.

New York City

• Primary responsibilities include the full management, maintenance and data integrity of the contacts and Associates database for America magazine.• Other duties and areas of responsibility include, but are not limited to, the following:- Fund-Raising Asst. CoordinatorCoordinating two major annual fund-raising campaigns and several follow-up mass mailings per annum. This job includes helping in the hiring and supervision of temps that participate in these actual mailings, in addition to all the work involved in logging and sending out acknowledgements for all donations and contributions that come in to the company as result of these vast fund-raising efforts. This position also requires interfacing with the Circulation and Editorial Departments to help resolve customer service issues, as well as communicating with our outside vendors and fulfillment companies on an as-needed basis to address any concerns that arise in those areas.- Reporting & Analysis AssistantGenerating campaign-based reports for the executive and management team that help them to track information on all gifts and donations received from our subscribers, Associates and any other outside organizations or entities. These report-generation duties also include at-times the need to create ad-hoc or on-demand data analysis reports for the Circulation and Advertising departments which assist them in improving or enhancing other areas of the business, i.e.: magazine delivery, direct mailings, new subscriptions and subscription renewals.