Cesar Peña Email & Phone Number

New York, New York, United States

* Direct onsite support to C-Level, and VIP Executives* Provide onsite and remote support for 4 office locations (Bronx, Hudson Valley, Carlstadt, New Rochelle)* Prepare/Image PC’s and Mac computers for all new hires* Support both Windows and Mac OS on desktops and laptops as well as mobile devices* Maintain internal Honeywell Security System for all users.

Greater New York City Area

* Provide direct support to lead Doctors, C-Level, and VIP Executives via Remedy* Respond to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS, tablets & smartphones (IOS & Android) and Microsoft Office* Lead Mac Administrator and currently maintain connectivity of Macs to domain, file.

New York City

* Provide onsite support for 2 office locations (Empire State Building, 112 W 34th Street)* Support both Windows and Mac OS on desktops and laptops* Provide Post-Windows 10 migration support* Imaging Windows Desktops and Laptops using SCCM, and Mac Desktops and Laptops using Casper* Installation and configuration of Office 365 (Windows 10) and Office 2016.

Greater New York City Area

*Provided onsite support for 3 office locations (Ketchum, Access Emanate, Harrison & Shriftman)*Support both Windows and Mac OS on desktops and laptops*Responsible for maintaining and keeping Inventory for all 3 offices*Imaging Windows Desktops and Laptops using SCCM and Clonezilla*Active Directory users and groups management*Deployment of mobile devices.

New York City

• Provide direct support to VIP (executive team) and entire office location
• Image Apple and Windows Laptops/Desktops using a variety of ghosting technology (Casper, Clonezilla, Carbon Copy Cloner, SuperDuper)
• Preparing Macs from scratch for Web Design team with necessary programs, tools and plugins
• Upgrade of Mac OS X as well as maintaining their communication with all services
• Installation and configuration of both windows and Mac OS on desktops and laptops
• In charge of creating and managing users account in Active Directory

New York City

• Set up the Fashion Designers with Macs plus all necessary Adobe and Office Suite products
• Maintained connectivity of Macs to domain, file servers and VPN services when applicable
• Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems.
• Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server.
• Maintaining servers and network hardware.
• Diagnosing and troubleshooting hardware failures.

Queens, New York

• Provided onsite engineering and technical support to network systems.
• Database management of the Network and Microsoft Exchange.
• Upgraded and maintained workstations and printers.
• Interfaced with hardware/software engineers to provide permanent solutions to recurring issues.
• Configure and troubleshoot Microsoft Windows 7/XP operating systems and connect it to a network, configuring remote access.
• Maintained a virtual private network (VPN) solution utilizing Windows Server 2008 R2.

New York City

• Deliver in-depth knowledge of company products, services, policies and procedures.
• Investigate competitive policy pricing strategies for automobile and life insurance.
• Deal directly with policy holders following accidents and/or vehicle thefts
• Helped in all areas of marketing and operations, including but not limited to: shipping and receiving, inventory management, store signage & displays, and business-to-business cross-promotional campaigns.
• Operated, trained and often supervised in-store cash register/point-of-sale transactions and merchandise returns/exchanges across varied work shifts and during both slow and busy shopping periods of the year.

New York City

• Primary responsibilities include the full management, maintenance and data integrity of the contacts and Associates database for America magazine.
• Other duties and areas of responsibility include, but are not limited to, the following:- Fund-Raising Asst. CoordinatorCoordinating two major annual fund-raising campaigns and several follow-up mass mailings per.