Cesar Puello Email & Phone Number

As I undertake discretion and sound judgment, I am equipped with a proven record of hands-on experience operating a wide range of platforms, including server administration and desktop support. I leverage myself as a leader who can work independently and collaboratively in a team environment.With 9+ years of well-rounded experience providing end-user support, the following are my notable job roles and skills that can prove my competence: CompTIA A+ and CompTIA Net+ certified. Equipped with excellent interpersonal skills and confident with a passion for delivering an outstanding client experience.  Resolved customer issues, communicated the problem through written and oral reports, and promptly executed the solution, successfully delivering 100% of the management deadlines and exceeding performance goals. Maintain up-to-date knowledge of technical skills, including best practices, new products, and functionality in the industry. Leveraged understanding of MS Office 2010/2016/365 applications, current protocols, operating systems, and standards. Utilized verbal and written communication skills to explain complex software issues to technical and non-technical audiences. Demonstrated strong analytical skills in solving technical problems such as resolving hardware and software issuesI firmly believe that my broad array of skills ranging from customer service to network setup and resolution of end-user hardware, software, and operator problems is what you are currently looking for. I look forward to expanding my professional development so we can pursue this partnership in greater depth. Feel free to contact me here at LinkedIn or thru my email at ces.p1100@gmail.com. Expertise: Information Technology, Sales, Customer Service, Account Management, Project Management, Process Development, Strategy Development, Operations Management, Client Management, End-User Support, Troubleshooting

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